Technical Support Specialist

A bit about us

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Our team work fast, with a start-up type of mindset but working within a leading European business. We are looking for someone to partner with our customers, able to deal with queries and have a solutions focused approach.

What will you be doing day-to-day?

• Speaking to and dealing with our customers and distributors
• Tariff and project calculation for FUSION IoT sales partners and end customers
• Project consulting and support: from the inventory to the implementation of the project
• Cooperative market development – together with a direct contact person at the network operator – in order to achieve optimal and individual solutions, e.g. Via joint conference calls
• Handling and carrying out tariff or product changes
• FUSION IoT Support Hotline & Mailbox you use
• Recording and monitoring of new orders as well as reorders/adjustments
• Carry out or support end customer appointments by appointment
• Acquisition of end customers by our own resources and through the use of various tools provided
• Plan and implement social media activities on a personal channel as well as work for the channels of Epsilon Telecom. Ltd
• Monitoring of customer key figures and behaviour combined with appropriate measures for information and prevention
• Conducting portal briefings for end customers and sales partners
• Planning and implementation of webinars and on-site training
• Trade fair visits both as an exhibitor and as a visitor to trade fairs

What you’ll need

• Fantastic communication skills (German, English – Dutch would be a bonus)
• Previous experience working in a Telecoms world is ideal If you’ve worked in Tech also a plus
• Experience in MS Office packages (Excel, Word, PPT)
• Ability to work in a close team that has a start up vibe
• Customer first approach – our customers are at the heart of everything we do, partnership and connections are critical to success
• Goal-oriented, correct and prompt solving of tasks, including independent follow-up checks of the status quo
• Creativity and innovative
• Self-starter and driven for success

A few things to note ✨

This is a hybrid role with flexibility – our team come together in our office as well as ensure they are connected when at home.