IT Operations Specialist

vor 1 Monat

Herzogenrath, Deutschland ScaleneWorks People Solutions LLP Vollzeit

At ScaleneWorks People Solutions, we're more than recruiters; we're career architects dedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we prioritize relationships, offer global opportunities, and champion your success every step of the way.

Ready to shape your future? Explore opportunities with us today.


We are looking for a IT Operations Specialist, for our well-known client from the medical/dental products sector.



Location: Herzogenrath, Germany

Type of Work: [onsite; permanent]


Responsibilities:

  • Operating systems support: Windows, iOS, Android
  • Standard hardware & standard software support
  • Local network internet lines, VoIP systems, printers, mobile phones and tablets support
  • Server room operations: racking, patching, cabling, refresh
  • Assist Global IT Infrastructure team to assess capacity and requirements locally
  • Incident/request management
  • Travelling to other locations where/when needed
  • Train new users, conduct regular training sessions, project-related training sessions
  • Google Apps and Office 365 technical support
  • Ensure effective user commmunication (IT changes, announcements, reminders)
  • Translate documents, training materials and manuals to local language(s)
  • IT projects assistance and consulting, within the bounderies of this job description
  • Maintain IT knowledge database
  • Provides all the relevant and pertinent information shen involved in local IT audit processes
  • Disposal of IT equipment and appliances
  • Provides IT consultancy to local managment upon request
  • Part of a rotating shift for weekend calls
  • Provides best effort IT support for local business events (symposium, conferences, meetings


Requirements:

  • Strong knowledge of Microsoft Windows, iOS and Android Operating systems
  • Familiarity with Microsoft Office suite, Google Apps,VoIP
  • Basic server room knowledge
  • Fluent German and English
  • Time management skills
  • Excellent communication skills (written & verbal)
  • Ability to build & manage strong working relationships with end users
  • Ability to deliver at a high level, even when under pressure, when working both independantly and also as part of a team:
  • Having team-player skills, Good negotiation and training skills
  • Ability to translate business needs into IT terms
  • Previous experience in a customer facing technical support role
  • Experience working within SLA driven environments


Ready to Take the Next Step? If you're ready to embark on an exciting journey with ScalenWorks, we'd love to hear from you Submit your resume and let's work together to unlock new possibilities and redefine success.

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