Community Leader mwd in Full-Time

Our why We firmly believe in the magic of padel a sport that inspires people through its unique mix of simplicity dynamism and social interaction. Padel is for everyone: from young to old from beginners to professionals everyone can be part of this passion. It is more than a game; it is an experience that connects brings joy and creates friendships.

mitte is a boutique padel club that offers stateoftheart playing conditions and creates an aesthetic environment for our vibrant contemporary community. Our clubs combine premium infrastructure in central innercity locations with digital innovation and human warmth to make padel an integral part of everyday life whether its for a quick game or as the third place for various experiences.

The mitte clubs are characterised by the fact that...

• the location of the indoor clubs allows for a game within a 15minute commuting
• the interior concept was developed by the boutique architect
• we focus on the hospitalitylike support to the players through the community leaders onsite who are fully dedicated to being outstanding hosts.
• we achieve fully automated operation of the higherquality club areas (booking system is connected to door light and equipment rental).

Current clubs in opening:

• in HamburgWandsbek
• in HamburgAltona
• in BerlinKreuzberg
• in BerlinMitte
• in Frankfurt (Main)Messe

As a community leader you are our central point of contact for all players and thus the face of our club. This leads to the following responsibilities in this role:

• Create a memorable start: Warmly welcome all players and make them feel seen.
• Introduction to the infrastructure: Help our players find their way around our facilities and feel comfortable and confident operating independently.
• Attention to details and needs: You are always responsive to the expressed and unexpressed wishes and needs of our guests.
• Build longlasting relationships: You ensure to have consistent personal and meaningful touch points with every player to build mitte players for life.
• You care about our players: You own and immediately resolve player problems.
• Activation & engagement: You plan together with our central community domain and implement appropriate activities on site for the activation and ongoing engagement of our community. From social happenings to the academy to official competitions.
• Ensure highquality club standard: You are responsible for uncompromising levels of cleanliness and creating a safe and accidentfree environment.

• Be an excellent host: A commitment to satisfaction growth and building a strong community.
• Strong interpersonal skills: Excellent pedagogical and communication skills when dealing with different audiences.
• Flexibility: Willingness to work evenings and weekends depending on the schedule.
• Team spirit: A professional and reliable attitude as well as the ability to work in a collaborative environment. Above all we can only achieve things by working together.
• Passion and inspiration: A love for sports and the ability to motivate and inspire players. We love what we do and we hope you will too
• Willingness to learn: Openness to feedback and a desire to continuously improve skills. We are athletes so we will continue to evolve; nothing is set in stone. Success is never final.
• Guest experience: Proven experience in professional service and hospitality like businesses.
• Languages: German English Spanish (Optional)

• Firstclass facilities: a contemporary central location with highquality padel courts and a growing community that already expresses great enthusiasm for the concept.
• Flexible working models: FullTime and PartTime
• Become part of a growth story: You have the chance to actively participate in the development and design of our customer experience and shape the future of a major padel operator in Europe.
• Compensation: A competitive salary with longterm development prospects.
• Performance pays too: Additional rewarding when targets are met.
• Bestinclass team: An encouraged reliable and fastpace team that shares a passion for sports growth and excellent experiences.

The Magic of this Role:

• We empower you to create unique memorable and personal experiences for our players.
• We empower you to understand your role in achieving the Key Success Factors embracing Community Footprints and creating the mitte brand.
• You have continuous opportunities to innovate and improve the mitte experience
• You have the opportunity to continuously learn and outgrow yourself.
• You are involved in the planning of the work that affects you.
• You can be proud of your professional appearance language and behavior.