ServiceNow Administrator and Developer

Job ID: J2025703 ServiceNow Administrator and Developer (ITSM) enercity Netz GmbH Hanover Full-time Gender is not important to us, what matters to us is that you fit in with our culture and the team and are passionate about your job. Tasks As a ServiceNow administrator and developer, you will operate our multi-level ServiceNow platform (Dev/Test/Prod) and develop it further with a view to the requirements of the specialist departments (ITSM, SPM, ITAM). You take over 2nd level support tasks for complex technical problems, analyze root causes and escalate to ServiceNow Vendor Support if required. You will also be involved in patch and release management, including the planning of semi-annual ServiceNow upgrades and impact analyses for custom code. You act as an interface between platform owners, module owners (ITSM/SPM/ITAM) and external service providers - from the first consultation to go-live and ensure the functionality of the implementation even after go-live. The implementation of interface and integration requirements (e.g. through REST APIs or the use of spokes) is also one of your regular tasks. You are happy to pass on your experience to your team and build knowledge base articles for 1st level support. Requirements Your sound IT know-how, which you have acquired e.g. through training or studies in the field of computer science or a comparable qualification, is complemented by 3+ years of professional experience at technical and/or process level with ServiceNow. You already have several years of experience in the operation and development of the ServiceNow platform (especially ITSM modules) You also have a good understanding of ITIL processes (incident, problem, change management, etc.) and 2nd level support activities (troubleshooting, escalation management). You are familiar with the configuration and programming of customer-specific extensions (business rules, workflows, client scripts) with integrated developer tools. Knowledge of JavaScript, HTML, CSS, AngularJS, REST, Integration Hub, Flow Designer is an advantage. Ideally, you have a ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certification. You have experience in managing service providers in the on & offshore area You have a solution- and process-oriented way of thinking and possess analytical strengths as well as stress resistance in critical incidents German (C1 level) is mandatory, written and spoken English skills are available. Our job advertisement appeals to you, but you don't quite meet the 100% requirement? No problem - we'll make up the missing percentage together. In IT Service Management, you will be responsible for the design, operation and further development of the ServiceNow platform to support ITSM and SPM processes. You will ensure a uniform and standardized system landscape and ensure a stable and consistent architecture for optimal support of business processes. Would you like to support our team? Then we look forward to receiving your application and getting to know you #positiveenergy The icing on the cake - we offer you these benefits: Teamwork instead of hierarchical thinking What counts for us is the success of the team, which is why we support each other. We don't have traditional hierarchies: instead of breathing down your neck, our managers prefer to have your back. Plenty of scope for your own ideas We give you plenty of freedom to work independently. We look forward to your ideas - we value your willingness to actively help shape processes, products and solutions. Further training: developing your potential from day one It is very important to us that you can develop your potential freely - from your very first day at work. You will not only benefit from a comprehensive induction, but also from further training measures tailored to your needs. Health at enercity Your health is particularly important to us, which is why our workplaces are designed according to the latest ergonomic requirements. In addition, the company medical service is always there for you if you have any questions about health issues and prevention. Everything for your work-life balance From flexible working hours and mobile working to the enercity crèche and support for caring for relatives: We do our best to help you achieve the best possible work-life balance. Attractive salary As a company, we are often geared towards the start-up mindset, but not when it comes to your remuneration. In addition to an attractive and secure salary, you will benefit from special payments or a company pension scheme, for example. enercity day nursery Every year, we provide twelve children of employees with a place in our nursery. The "House of Little Scientists" initiative introduces the little ones to music and the English language. Best transport connections We are happy to subsidize your ticket for the Hannover public transport system. There are also plenty of charging options for your electric car in our parking lot. Jobs that really make a difference Together, we move Hanover and make a significant contribution to the future of our society: we ensure that renewable energies make our world a better place to live. Mobile working Wherever possible, we make it easier for you to balance your work and private life through mobile working. Whether in a café or at home - the choice is yours Our company medical service is always there for you Take part in our prevention program or our health days, get a check-up from the company medical service team or contact our experts for all health topics. Onboarding: for the best possible start to your working life On your first day at work, you can expect a well-equipped workplace and a mentor to help you settle in. In the first week, you and your team will find out what our networking meetings are all about. enercity Gym and company sports You can integrate exercise and relaxation into your working day at the enerGym. If you're looking for other sports to balance out your day, our company sports club is the right place for you Get to know all the benefits We are excellent For us, the most important thing is that all employees can realize their potential. To this end, we offer them an environment that opens up a wide range of opportunities. A nice side effect: we receive seals that confirm this. Aroused interest? Then don't hesitate and send us your application. Simply use our online application form. Questions about your application? Feel free to contact me Franziska Pardigol (her/him) Recruiter Send e-mail +49 (1525) 1497652 enercity NETZ GmbH Auf der Papenburg 18 30459 Hanover www.enercity-netz.de