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Sales Director
vor 3 Monaten
Sales Director - Travel
This is a pivotal leadership role with a rapidly growing tour operator. As part of the management team, the successful candidate will oversee Sales and Customer Experience in the DACH market.
Please note: Experience in the travel sector is preferred for this position.
Key Responsibilities:
Leading the Sales Team:
• Recruit, onboard, and train Sales Specialists.
• Set targets, performance plans, and standards for Associate Sales Directors.
• Collaborate with Sales Managers and internal teams (e.g., IT) to innovate processes and enhance efficiency.
• Conduct regular one-on-one meetings with Associate Sales Directors to review performance and set goals.
• Foster personal development through annual individual development plans and regular reviews.
• Organise skills training sessions with internal and external trainers.
• Plan and host team-building events, both on- and off-site.
• Motivate the team with incentives, contests, and public recognition.
Team Collaboration and Culture:
• Ensure Sales Managers and teams collaborate effectively and share best practices.
• Lead by example, uphold company culture and values, prioritise tasks, communicate clearly, and deliver results.
• Work with the People Services Manager to handle employee requests and resolve issues.
Customer Experience Management:
• Lead a small Customer Experience team, overseeing the formation of an On Trip team to handle customer queries during travel.
• Maintain in-depth knowledge of the German market in partnership with the Marketing Director.
• Resolve escalated customer issues and support in crisis situations.
Business Management:
• Represent the German operations within the company, providing regular updates.
• Set and monitor sales quotas, targets, and revenue forecasts.
• Oversee budgeting, workforce planning, and the success of the local office.
• Collaborate with the UK-based Finance team on reporting and audits.
• Develop strategies to improve revenue per lead, customer experience, loyalty, and team engagement.
• Work closely with the local Marketing team to attract and retain customers in Germany.
• Analyse sales and customer experience data, address performance gaps, and report findings to leadership.
• Lead cross-functional projects, especially in technology.
• Monitor competitor activity and represent the company at industry events.
• Enhance professional knowledge by attending workshops, participating in industry networks, and staying informed on industry trends.
Qualifications:
• Proven leadership experience in sales, preferably in the travel industry.
• Strong communication and organisational skills.
• Ability to motivate and engage a team, focusing on customer experience.
• Experience with budgeting, forecasting, and strategic planning.
Join a company that values innovation, collaboration, and excellence in customer service.
A highly competitive salary is on offer, and a possible relocation package (if required)
Please get in touch with Marie Moore for more information and to apply.
