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Desktop Support Specialist

vor 2 Wochen


Frankfurt, Deutschland aap3 Recruitment Vollzeit

12-month contract opportunity for an experienced 2nd line IT Support/ Desktop Support Specialist.


  • 12-month contract/ freelance - potential to go permanent in the longer term
  • Hours: 8am - 5pm Mon- Fri
  • Start: ASAP
  • Rate: €425-550p/d
  • Hybrid/ remote - 2-3 days onsite per month - Frankfurt area
  • Language skills: English and German
  • Key skills required: 5+ years of experience in endpoint deployment and support, including ServiceNow, Windows, Intune, Mac (Jamf is ideal), Azure, AD, ITIL


2/3 days per month will be onsite at sites within the Frankfurt area. You must be able to commute to sites in Offenbach and Raunheim areas. You will need to drive and have your own car. The rest of the time will be remote.


Working with a global organization, you will provide end-user support to 2nd level, assisting users remotely and at the deskside as part of a team. You will need 5+ years of experience in endpoint deployment and support, including ServiceNow, Windows, Intune, Mac (Jamf is ideal), Azure, and AD. Experience within a global/ multinational company environment is sought.


1st class communication and interpersonal skills and experience working within ITIL environments.


Key responsibilities:

  • Work with limited supervision independently and as part of team
  • 1st through 2nd level support of IT hardware & software both onsite and remotely
  • Work as part of global support team to resolve support issues
  • Follow ITIL processes to prioritize log and track support calls within required timescales fully utilizing Service Now
  • Carry out requests and duties as directed by Manager
  • Progress projects and assist with technical and platform migrations
  • Support and maintain video conferencing equipment
  • Highlight repeat issues and potential system improvements
  • Create, maintain and update technical documentation
  • Diagnose and resolve issues on Windows and Mac devices
  • Experience with Intune and Jamf
  • Experienced with ServiceNow
  • Install, maintain and support hardware/ software including configuration, moves & changes
  • Travel to sites – 2/3 days per month
  • Be the face of the Technology & Systems teams


Key skills and experience required:

  • Degree in Information Technology, Computer science or related field
  • First-class communication, interpersonal and customer service skills and ability to liaise effectively at all levels including VIPs
  • 5+ years experience in endpoint deployment, updating, and application packaging.
  • Experience with Intune for Windows and Jamf for Mac
  • Experienced with Active Directory, Azure, Office 365, Cyber, Antivirus & Firewall
  • Experienced with ServiceNow
  • Experienced within ITIL environments – certification ideal
  • Proficient in incident management tools and processes
  • Technical certifications e.g Comptia A+, Network+ etc ideal
  • Experience working in a global organization/ environment
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Strong problem-solving and troubleshooting skills


2nd line support, 2nd level support, EUC support, Desktop support, End user support, ServiceNow, Intune, Jamf, Windows & Mac, Active Directory, Azure, O365