Ticket Coordinator

Drivers of change, it’s your time to pave new ways. Intellias, a leading software provider in the automotive industry, invites you to develop the future of driving. Join the team and create products used by 2 billion people in the world.

Project Overview:

We are currently looking for skilled and a responsible Ticket Coordinator to join our team for the new project involving field testing of a pre-production prototype car with a new-generation In-Vehicle Infotainment (IVI) system. As a Ticket Coordinator, you will be working closely with a manual Quality Assurance (QA) team that will be responsible for testing the IVI system's functionality and performance. As Ticket Coordinator, you'll be responsible for managing ticket backlog, and creating tickets after test drives, you'll be a bridge between the nightly test drive team and the development team.

Requirements:

• Experience with Quality Assurance
• Experience acting as Ticket Coordinator or similar position
• Experience with Automotive projects
• Understanding of SDLC and testing theory

Nice to have:

• Audi driver's license or training recognized by Audi AG

Responsibilities:

• Create tickets in the client ticket management system
• Assign the created ticket to the proper Functional Owner
• Support management & engineering team
• Check and keep on track of KPI metrics for ticket processing and highlighting when the threshold passed
• To be present at the garage 3 days a week and ready to be a part of the field testing team, verify urgent defects
• Perform process update if needed
• Communicate with the client

Why this position:

At Intellias, where technology takes center stage, people always come before processes. We're dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an id