ICT Administration

Role: ICT Administration & Application Management

Start Date: May 2024

End Date: July 2024

Capacity: 5 days a week

Remote/ Onsite:

Language: German and English

Job Description:

Tasks:

• Workplace Service Support.
• Installation and delivery of IT hardware
• Troubleshooting of IT systems on site
• Tool-supported processing of service requests and incidents for the provision and troubleshooting of IT services (hardware and software) in Client Support
• In direct contact with the user in compliance with the specified SLAs
• Collaboration in the development of solutions in client support, e.g. in direct support of problem management, e.g. in the provision of standard solutions for 1st level support
• Clarification of order contents and deadlines in direct communication with the user according to specifications
• Assignment of rights and guidelines for user and group administration, as well as software usage (Active Directory, software distribution, patch management, antivirus, etc. patch management, antivirus etc.) according to specifications.
• Maintenance of portal content and CMS/CMDB content (according to specifications)

Must haves:

• Confident in handling and expertise in Windows 7 and Windows 10 technology-oriented knowledge and skills.
• Good written and spoken English, other foreign languages desirable.
• Valid class B driver's license
• Police clearance certificate.
• Background check according to § 7 Aviation Security Act.

Good to Have:

• Completed vocational training or adequate professional experience.
• First experience in comparable tasks.
• ITIL Foundation certification.
• Flexibility, ability to work under pressure and willingness to perform.
• Personal interest in the subject matter, curiosity and willingness to learn.
• Good communication skills (clear and understandable pronunciation, fluency)
• Quick comprehension.
• Strong ability to cooperate, work in a team and deal with conflict.
• Confident handling of the entire MS Office product range.
• Structured and independent way of working.
• Analytical thinking skills.
• Service and customer-oriented thinking and acting.
• Experience in client and end user support (remote + on-site).
• Experience in telephone contact with users.
• Network knowledge (infrastructure, TCP/IP, Ethernet, DNS) desirable.
• Knowledge of trouble ticket systems (e.g. Remedy, HPOV etc.) an advantage.