Partner Support Associate

Your missionAs a Partner Support Associate (m/f/x),
you will play a key role in enabling and supporting our partner
network, including resellers, installation partners, and technical
partners. You will be responsible for providing exceptional
support, building sustainable relationships, and ensuring our
partners can successfully implement and leverage our SaaS
solutions. This role requires strong experience in partner or
customer support, technical acumen in SaaS environments, and
excellent communication skills to foster long-term partner
satisfaction.Core responsibilities:Partner Relationship Management:
Act as the primary point of contact for resellers, installation
partners, and technical partners, ensuring long-term satisfaction
and strong collaborationTechnical Support & Guidance: Support
partners with the implementation and usage of SaaS products,
troubleshoot technical issues, and provide best practice
recommendationsCross-Functional Coordination: Collaborate closely
with internal teams such as Product, Development, Sales, and IT to
handle partner requests efficiently and manage escalationsPartner
Training & Enablement: Develop and deliver onboarding sessions,
webinars, and training programs to equip partners with the
knowledge to maximise solution adoptionDocumentation: Create and
maintain partner guides, FAQs, knowledge base articles, and support
documentationProblem-Solving: Identify risks and potential issues
in the partner ecosystem early and develop strategies for effective
resolutionFeedback Loop: Gather partner insights, feature requests,
and market feedback to provide valuable input to the product
teamContinuous Improvement: Regularly review and optimise partner
support and enablement processes to increase efficiency and overall
partner experienceYour profileQualifications:Experience: Minimum 3+
years in partner support, customer support, or customer success,
preferably in SaaS or IT environments.Technical Skills: Strong
understanding of SaaS technologies, APIs, and cloud
infrastructures; familiarity with IT systems and networks is a
plus.Communication: Excellent verbal and written communication
skills in German and English, with the ability to explain complex
topics clearly.Problem-Solving: Analytical and structured mindset
with a proactive approach to identifying and resolving
challenges.Partner Orientation: Proven ability to manage and exceed
partner expectations with a focus on relationship-building and
service quality.Organization & Time Management: Ability to
handle multiple projects, tasks, and stakeholders
simultaneously.Collaboration: Strong experience working
cross-functionally with sales, product, and technical teams.Perks
& BenefitsWhat you can expect from us:A recipe for success: We
turned 11 years old this year and are known as specialists in the
gastronomy/delivery industry. With SIDES, you represent a leading
player in this field.Add ownership: We offer you the opportunity to
shape your talent and ideas. You have freedom and responsibility in
your daily work within your team.High-quality work equipment: You
will receive top-notch equipment to successfully perform your work.
In the office, you will find modern devices and ample space for
pleasant interactions with the SIDES team.Hungry for growth:
Personal growth and continuous learning are our top priorities. We
conduct regular feedback cycles and offer you opportunities to
attend seminars, workshops, and conferences.Baking a positive
workplace: You can expect a fantastic, perfectly connected office
in the heart of Berlin (Schöneberg).Perks:Company discounts
(CorporateBenefits), access to various employee discountsDiscount
on a gym membershipE-learning opportunitiesMental health app setup:
InstaHelpSnacks and drinks in the officeBaking a positive
workplace: You can expect a fantastic, perfectly connected office
in the heart of Berlin (Schöneberg). Sounds exactly like what you
were looking for? Then we look forward to receiving your meaningful
application, including your salary expectations and earliest start
date.