Workforce Scheduling Analyst

vor 1 Woche

Essen, Nordrhein-Westfalen, Deutschland Salve Consulting Vollzeit

Overview:
We are pleased to present an exciting opportunity for a talented professional to become part of our team as a Workforce Scheduling Analyst. This essential role involves creating efficient schedules that maximise productivity while ensuring employee satisfaction. The successful candidate will bring excellent analytical skills a keen attention to detail and a proactive approach to workforce management to our dynamic organisation.

Responsibilities:
  • Design and manage detailed schedules incorporating team needs such as training coaching feedback sessions and future resource planning.
  • Resolve scheduling conflicts and propose solutions to accommodate team members or clients special requests and concerns.
  • Collaborate with key operational stakeholders to schedule activities including handling unplanned and planned absences or downtime.
  • Provide weekly staffing forecasts to support effective planning and resource allocation.
  • Maintain accurate employee records in the scheduling system including skills scheduling agreements timeoff balances and contract details.
  • Develop clientfocused schedules that address training coaching performance feedback and anticipated team requirements.
  • Analyze workload patterns and use workforce management tools to determine staffing needs based on historical trends.
  • Identify and address discrepancies between actual and expected workload patterns recommending adjustments as necessary.
  • Monitor team trends such as attrition to identify and mitigate potential resource planning issues.
  • Coordinate key activities with operational contacts to ensure efficient workflows.
  • Provide realistic and actionable staffing plans based on current workforce availability and performance metrics.
  • Share weekly staffing projections to ensure the team is prepared for upcoming demands.
Requirements:
  • Native or fluent English proficiency (C1 level) with excellent written and spoken communication skills.
  • Minimum of 2 years of experience in a customer service or call center environment with at least 1 year in workforce management preferred.
  • Familiarity with workforce management processes including staffing forecasts scheduling and performance metrics is advantageous.
  • Proficiency in Google Suite (e.g. Sheets Slides) and Microsoft Office (e.g. Word Excel).
  • Knowledge of local labor laws and regulations related to scheduling and workforce management is a plus.
  • Strong problemsolving and decisionmaking skills particularly in scheduling and resource allocation.
Offer:
  • Relocation assistance provided.
  • Private health insurance available after the probation period.
  • Work in a vibrant and multicultural team environment.
  • Regular fruit deliveries and complimentary drinks to promote a healthy lifestyle.
  • Employee wellness programs including discounts and partnerships with fitness centers restaurants and beauty services.
How to Apply

If you are enthusiastic about workforce analytics and have the skills we are looking for we warmly invite you to apply. Please submit your CV along with a cover letter detailing your experience and how you can enhance our scheduling processes.

Commitment to Diversity and Inclusion

Our company prides itself on fostering a workplace that is inclusive and diverse. We welcome applications from people of all backgrounds as we believe that diversity drives creativity and innovation.

Key Skills
Customer Service,Communication,Fire And Safety Engineering,Key Account,Market Intelligence
Employment Type : Full Time
Experience: years
Vacancy: 1

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