Head of CRM Application

vor 20 Stunden

Stuttgart, Deutschland division one GmbH Vollzeit
Head of CRM Application (m/w/d) -Führungspositionen unsererMandanten

ReferenznummerB5495

Ihr potentieller neuer Arbeitgeber isteiner der führenden Convenience Großhändler in Deutschland. AlsMarktführer im B2B-Sektor werden unter anderem Kioske, Tankstellenund die Schnellgastronomie versorgt. Gleichzeitig entwickelt sichdas Unternehmen mit über 5.000 Mitarbeitern kontinuierlich weiter,um den Bedürfnissen seiner Geschäftskunden gerecht zu werden. Einzentraler Punkt dabei ist die digitale Transformation, in derenRahmen die CRM-Landschaft von SAP auf Microsoft Dynamics umgestelltwird. Vor diesem Hintergrund suchen wir eine transformationsstarkeFührungspersönlichkeit, die den gegebenen Gestaltungsspielraum zunutzen weiß.

Beginn:zum nächstmöglichenZeitpunkt

  • Technische und strategischeLeitung der CRM-Domäne, mit Verantwortung für die erfolgreicheImplementierung und Anpassung von Microsoft Dynamics als zentraleCRM-Plattform
  • Führung und Entwicklung einesTeams von bis zu 12 Mitarbeitenden, darunter erfahrene SAP-Berater,junge Dynamics-Experten und offenePositionen
  • Koordination und Umsetzung desTransformationsprojekts zur Einführung von Microsoft Dynamics: Vonder Planung und Einführung bis zur kontinuierlichen Optimierung desneuen Systems. Sie leiten das Team durch den Wechsel von SAP aufDynamics und stellen sicher, dass alle Prozessschritte undIntegrationen nahtlosverlaufen
  • Change-Management undTeamentwicklung: Enges Coaching und gezielte Entwicklung derTeammitglieder, um eine reibungslose Transformation von SAP aufDynamics sicherzustellen. Unterstützung der bestehendenSAP-Consultants in ihrem Entwicklungsprozess und Aufbau neuerKompetenzen
  • Zusammenarbeit und Koordination mitinternen und externen Partnern, insbesondere für die Integrationvon Technologien wie Google Cloud (Data Hub) und Pub/Sub fürDatenströme
  • Standards beibehalten, individuelleEntwicklungen hinterfragen: Unterstützung des Unternehmens bei derStandardisierung der Prozesse und Technologiearchitektur,einschließlich einer klaren ROI-Betrachtung und der Minimierung vonIndividualentwicklungen
  • EngeSchnittstellenarbeit mit Vertrieb, Logistik und anderen Abteilungenzur Harmonisierung der IT- undCRM-Prozesse

Anforderungsprofil

  • MehrjährigeErfahrung in der Leitung von CRM- und Transformationsprojekten,idealerweise in komplexen Unternehmensstrukturen und mit Fokus aufMicrosoft Dynamics oder vergleichbareCRM-Systeme
  • Erfahrung in der disziplinarischenund fachlichen Leitung von Teams, verbunden mit der Fähigkeit,Mitarbeitende zu motivieren und durch Transformationsprozesse zuführen
  • Fähigkeit, Change-Prozesse aktiv zusteuern, Mitarbeitende für Neuerungen zu gewinnen undWeiterbildungsmaßnahmen zuinitiieren
  • Fähigkeit, die CRM-Architektur desUnternehmens an den B2B-Kundenanforderungen und den langfristigenUnternehmenszielen auszurichten
  • Fähigkeit, mitinternen sowie externen Partnern, darunter Berater und Stakeholderaus verschiedenen technischen Hintergründen, effektivzusammenzuarbeiten
  • Erfahrungen im Handelsumfeldsind von Vorteil, jedoch nicht zwingend erforderlich; entscheidendist ein starkes Verständnis für Kundenbedürfnisse und dieFähigkeit, kundenorientierte Lösungen zugestalten

Wir freuen uns auf dieZusendung Ihres aussagekräftigen Profils unter Angabe Ihresfrühestmöglichen Startdatums sowie der ReferenznummerB5495.

Wie sind Sie auf unsaufmerksam geworden? *

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