Product Application Engineer, EMEA
vor 3 Wochen
AnX Robotica Corp has established a European subsidiary located in Reinbek close to Hamburg Germany and is in search of a Product Support Specialist / Engineer.
The Product Application Engineer will play a key role in the newly built organization. The successful candidate will have the opportunity to support the implementation activities for our new systems and support our customer locations throughout the EMEA region. These activities include endoscopic procedure coverage, training hospital personnel and/or our distributor partners on the use of our products and supporting sales demonstration events.
Based out of Hamburg, Germany, the ideal candidate will be independent, self-motivated, and results oriented. Additionally, this person will have a technical aptitude with a highly personable and energetic presence.
The successful candidate should be equally proficient in both clinical and technical application competencies and providing the best possible experience to the customer. As part of the European core team, this role is fundamental to building AnX’s business by implementing and improving the quality of our products and by reflecting the customer’s experience by providing feedback to our product development teams in US and China.
Key Responsibilities
· Pre-sales technical support to European sales team, including product introductions and demonstrations.
· Post-sales installation, maintenance and customer training.
· Communication with R&D teams in China and U.S., providing technical requirements from European customers.
· Work directly with customers and distributors to diagnose, troubleshoot and resolve product issues.
· Proactive follow-up with customers after installation, training or product issues to assure customer satisfaction.
· Ensure successful product adoption and customer satisfaction though training and ongoing support.
· Communicate frequently, openly and thoroughly with our collegues at overseas locations in China and US
· Travel frequently, mainly within Europe.
Qualifications
· Bachelor or master’s degree in Biomedical Engineering, Engineering, IT or Medicine required (Medicine, Biomedical, Mechanical, or Electronic major preferred / Wirtschaftsingenieur, Mediziningenieur, Ingenieur mit elektronischer oder IT Ausrichtung )
· English required, Chinese and German desiered
· Ability to prioritize and manage several milestones and priorities efficiently.
· A valid passport and ability to work throughout the region.
Additional Desired Skills
· Outgoing, friendly, positive attitude with exceptional customer service skills
· Enjoys working with other departments to improve our products and processes
· Proven analytical and problem-solving skills
· Strong presentation skills as well as clear and concise written and verbal communication skills
· Driving license
We offer
· Flexible working hours
· Regular training courses
· 30 days of holiday per year
. Competitive compensation and benefits package
We are looking forward to your application. Please submit your resume to Mr. Yucheng Li: yucheng.li@anxrobotics.com
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