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Service Manager

vor 3 Monaten


Bruchsal, Deutschland appsphere ag Vollzeit

Du brennst für die digitale Transformation, innovative Technologien und bist am Puls der Zeit? Dann bist du bei uns genau richtigAls Expert:innen mit ganzheitlichem und individuellem Beratungsansatz ebnen wir unseren Kund:innen den Weg zu einem modernen Arbeitsplatz sowie der dazugehörigen IT-Infrastruktur. Mithilfe von cloud-basierten Technologien, u.a. auf Basis des Microsoft-Portfolios, verbessern und automatisieren wir Prozesse, während wir stets die wichtigste Komponente in den Mittelpunkt stellen - den Menschen.Auch intern haben wir erkannt, dass unser Erfolg als Unternehmen auf dem Potenzial unserer Mitarbeiter:innen und deren Leidenschaft beruht. Willst du deine Stärken bei uns einbringen? Service Manager (m/w/d) Deine Stärken Mehrjährige Berufserfahrung im 2nd Level Support, Service Management oder ConsultingHohes Maß an Eigeninitiative und OrganisationstalentGute Kommunikationsfähigkeit sowie ServiceorientierungSehr gute Englischkenntnisse und Spaß an der Zusammenarbeit mit internationalen KundenErfahrung im Enterprise Umfeld und der Public Cloud speziell Microsoft Azure sowie NetzwerkbereichAusgeprägte Hands-on Mentalität und Bereitschaft selbst im Service mit anzupacken Deine Aufgaben Kontinuierliche Überwachung von Managed Service Leistungen sowie Sicherstellung der Einhaltung vereinbarter SLAs (Service-Level-Agreements)Definition und Weiterentwicklung von Servicezielen, Service-Level-Vereinbarungen und ServicebereitstellungsstrategienErstellung und Präsentation von SLA ReportsKundenbezogenes Projekt- sowie EskalationsmanagementSteuerung des Service Teams inkl. Planung von Rufbereitschaften, Einsätzen und TicketbearbeitungEntwicklung und Implementierung geeigneter Maßnahmen um bei Abweichungen oder Problemen die Servicequalität wiederherzustellenKontinuierliche Verbesserung von Prozessen und Dienstleistungen