Head of Program Management, Intercontinental Supply Chain Europe

vor 2 Wochen

Hamburg, Deutschland DB Schenker Vollzeit

The Regional Head of Program Management - Europe occupies a critical leadership position within DB Schenkers International Supply Chain Solutions (ISC) team, directly reporting to the Head of ISC Europe. Tasked with the coordination and leadership of program management efforts across European clusters, this role is dedicated to promoting operational excellence, advancing supply chain optimization, and spearheading continuous improvement initiatives.


The role demands functional leadership over the region's program management teams, aligning their activities with the strategic goals of the company and nurturing an innovative and efficient culture across a diverse, multicultural setting.


Additionally, the position is charged with the responsibility of ensuring the delivery of high-quality continuous improvement processes to ISC customers, leveraging methodologies such as lean management, six sigma, agile supply chain management, digital transformation, proactive scenarios assessment and risk management, customer-centric supply chain approach, total quality management (TQM), and supply chain segmentation strategies.


Drive supply chain improvements

  • Lead the identification and implementation of digital technologies and innovative solutions to drive supply chain efficiencies and improvements.
  • Proactively monitor and manage regional/global KPIs, setting ambitious targets for supply chain performance.
  • Spearheaded joint value projects across clusters, facilitating collaboration and sharing of best practices to achieve mutual benefits.
  • Direct the design and execution of strategies for continuous improvement, leveraging insights from data analytics and industry trends.


Retention Management & Business Growth:

  • Lead Program Management teams to ensure alignment on performance improvement strategies and corrective actions, enhancing overall service delivery and customer loyalising process.
  • Act as a senior liaison among European program management teams, fostering effective communication and collaboration.
  • Implement strategies to maintain high levels of team engagement and retention, recognizing and addressing the unique challenges of a multicultural workforce.
  • Drive strategic initiatives aimed at expanding the program management capabilities and services offered by DB Schenker in Europe, contributing to business growth and innovation.
  • Drive the implementation of the ISC Governance Model to existing ISC accounts in Europe
  • Establish the “Destination Support Model” to ensure an ISC program manager from the team properly attends to ISC customers.
  • Drive customer health checks to identify process improvements and re-implementation efforts.
  • Actively liaise with the Regional and Cluster’s ISC Implementation team to complete re-implementations / improvement programs as per customer requirements and scope of work. Avoid potential scope creep.
  • Ensure each European Cluster ISC Program Manager manages their customers in line with the ISC Governance Model which includes (re-)implementation, SOP creation & updates, KPI definition & review, QBRs, customer value programs, data quality improvements.


Ensure operational excellence for ISC Customers:

  • Lead the functional oversight of Program Management teams across DB Schenkers Europe Region, ensuring best practices in project execution and delivery.
  • Facilitate the harmonization of service delivery standards and practices across clusters, promoting consistency and operational excellence.
  • Champion the integration of operational processes with advanced IT solutions, particularly the Infor Nexus Suite, to enhance efficiency and effectiveness.
  • Oversee developing and implementing strategies for systems, resources, and facility enhancements in alignment with evolving business needs.
  • Foster a continuous learning and improvement culture, ensuring program management teams are well-equipped with the latest industry knowledge and tools.
  • Promote rigorous project management discipline for internal initiatives, ensuring projects are delivered on time, within scope, and budget.



To be successful in the Role:

  • University degree in Logistics, Business Administration, International Management, or a related field, with a strong preference for advanced degrees or certifications in project management or supply chain management.
  • At least 10 years of experience in the freight forwarding or logistics industry, predominantly in Intercontinental Supply Chain Solutions and Continuous Improvement methodologies.
  • Proven leadership experience in functionally managing and developing multicultural teams across different countries, with a solid ability to coordinate efforts and drive team performance on direct and indirect reports.
  • Demonstrated expertise in Order Management Solutions, Freight Management Solutions, and leading digital transformation initiatives within the supply chain.
  • Familiarity with the Infor Nexus suite would be highly valued.
  • Exceptional strategic thinking, problem-solving, and analytical skills, coupled with a detail-oriented and data-driven approach to management.
  • Excellent communication skills, with fluency in English and preferably additional European languages, reflecting the multicultural environment of the role.
  • Willingness and ability to travel across Europe as needed to engage with teams, participate in strategic meetings, and lead regional initiatives.

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