Business Operations Lead, Amazon Hub PARP

vor 4 Monaten

Munich, Deutschland Amazon TA Vollzeit
The Sales Operations Manager will support the country lead with all aspects of
product installation and maintenance in Germany and Austria as we continue to
expand the business. The successful candidate will build and maintain strong
relationships with internal and external partners – including service
providers, host partners, technology and product management, and the local
business development team. The individual must be both analytical and
creative, seeking out ways to improve products, processes, and tools, and
executing on those ideas. Strong interpersonal skills are also important as
the position will have frequent interaction with leadership at Amazon and
partner companies.

Amazon opened its virtual doors in 1995 and strives to be the world’s most
customer-centric company, where customers can find and discover anything they
might want to buy online. Amazon Hub PARP is growing and we are working to
create a world class delivery experience for customers through alternate
delivery options - lockers and pickup points. If you are passionate about
delivery operations and look around corners for ways to serve customers, we
want your help.

Key job responsibilities
The Sales Operations Manager will:

- Manage the end-to-end installation and maintenance process for Pickup And
Return Points.
- Execute service roll-out on-time.
- Drive continuous improvement projects in installation and maintenance
processes, as well as cost reduction.
- Monitor performance of service providers such as installation and
maintenance partners, and internet service providers, and escalate issues as
needed.
- Identify through analysis and execute on opportunities to improve customer
experience and performance, including raising the bar for Operations KPIs.
- Participate in strategic projects, including new product and feature
launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on
behalf of the business and develop best practices.
- Develop materials for service providers and host partners.
- Report on daily, weekly, monthly KPIs and projects to senior leadership.
- Promote and develop an environment which is receptive and adaptable to
business change.

### BASIC QUALIFICATIONS

- A degree related to engineering or similar as the position requires
technical knowledge
- Relevant experience assessing risks and taking decisions based on
assessment
- Relevant experience analyzing data
- Tech-literate, with ability to learn new systems quickly
- Relevant experience managing multiple priorities
- Full professional proficiency in written and verbal English and German

### PREFERRED QUALIFICATIONS

- Experience in program or operations management, working with hardware and
software products.
- Demonstrable experience managing cross-functional and regional programs
influencing different stakeholders groups.
- Experience measuringoptimizing performance.
- Experience managing third party resources on a national scale
- Knowledge of SQL, advanced Microsoft Excel
- Six Sigma or Lean certification

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.

mwd

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