Technical Support Engineer

Our client, a leading IT Services & Consulting firm are hiring for a Technical Support Engineer to provide onsite support to Authorised users with operational and technical support and to meet specified SLAs.

Responsibilities

• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems
• Support Authorized Users in connecting or attempting to connect to corporate network
• Assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.

Requirements

• Native level German language (spoken and written) capability is essential
• Full German Driving License and Vehicle required.
• A minimum 3+ years of relevant work experience
• Knowledge of imaging tools (SCCM, MDT, PXE)
• Knowledge of data backup and recovery tools
• Installing, upgrading, and migrating to Windows 7/10/11
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

This is an immediate start contract position for a maximum period of 18 months.

This is an onsite position which may require travel to other sites.

Please apply online for consideration.