German-Speaking Customer Expert for Premium Coffee Machines
vor 2 Wochen
At TP in Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment - from high-end espresso machines to food processors - designed to simplify consumers' daily lives, allowing them to "Master Every Moment".
If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you You'll be working in our super modern offices in Chania , Crete.
Responsibilities:
- Be the primary point of contact for customer requests, providing an enhanced customer experience
- Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
- Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.
- Respond to customer inquiries about our client's new and existing products, facilitating their use
- Handle complaints - always in a graceful and professional manner
- Resolve issues as they arise - timely and efficiently
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism
- High level of fluency in German
- Great knowledge of the English language ( oral & written )
- Work experience in a customer support role is a plus
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- A positive attitude, empathy, and high work- ethic
- Flexibility in adapting to a fast-paced environment
- Complete relocation support (flight ticket to Chania, Crete, pick-up & drop - both at no cost to you)
- Free accommodation or extra accommodation bonus, throughout the entire employment period
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Consistent support for anything you may need along the way
- State-of-the-art premises - including an amazing activity room with a fully-equipped gym, table tennis table, and more
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- Professional growth & development opportunities within a multicultural, safe and fun workplace
- Work for a Great Place to Work-Certified Company that fosters diversity
Find out more
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