Power Field Service Engineer

vor 18 Stunden

Munich, Deutschland NIO Deutschland Vollzeit

Location: Munich, Mannheim, Köln, Leipzig, Nürnberg, Kassel, Hannover, Hamburg, Berlin


About Us

NIO's mission is to shape a joyful lifestyle by offering smart, premium electric vehicles and providing the best user experience. NIO was founded in November 2014 as a global electric vehicle company, with world-class research and development, design and manufacturing centres in Shanghai, Beijing, San Jose, Munich, London and 20 other locations.


For our Power Team in Germany we are looking for a


Field Service Engineer (m/f/x)


As Field Service Engineer (m/f/x) you will play a key role in keeping our NIO Power Products available and in well-maintained condition for our users. You will be responsible for the equipment within your geographical cluster, meaning that you carry out scheduled maintenance, continuous improvement and troubleshooting on our Battery-Swap-Stations and High-Power D/C Chargers- guaranteeing the best User experience possible.

Furthermore, you will be the first line of onsite support if our customers need guidance or advice, and you will directly report your outstanding work results to the Field Service Lead.

The role requires a wide scope of knowledge related to mechanical and electrical equipment, and is based on self independent working and responsibility.

The ideal candidate is good at managing multiple projects simultaneously, adapting to sudden changes and a natural problem solver.


Responsibilities

  • Supporting Installation and Construction (I&C) team in building Power Swap Stations
  • Responsible for field service activities, coordination of maintenance for your cluster, troubleshoot, repair of charging and swapping facilities
  • Continuously pay attention to the operating status of the product, complete on-site maintenance, lubrication plans and emergency treatment, and ensure the stable and efficiency of the equipment
  • Troubleshoot difficult issues that might occur on mechanical and electrical equipment
  • Improve and support Continuous Improvement (CI) and technical projects
  • Spare parts management for the geographical cluster
  • Review of Standard Operating Procedures (SOP)
  • Regular reporting to the Country Field Service Lead
  • Act as remote support for our Remote Support Team (RST) and users
  • Participate in a guard schedule for the geographical cluster


Qualifications

  • Mechanical or electrical background (for example from the automotive industry, electrician, industrial operator or any other relevant field)
  • Rich on-site debugging and troubleshooting experience
  • Familiar with maintenance on mechanical and electrical equipment
  • Understand the installation, debugging and maintenance of power electronic equipment and transmission machinery equipment
  • Fluent in English and German languages
  • Min. 2 years of experience within Field Service
  • Excellent in customer service awareness and logical structure thinking
  • Microsoft Office
  • Familiar with Electrical safety and Health & Safety (HSE) in general
  • Drivers license
  • Availability to work in shifts and on-call
  • First Aider
  • Some occasional travel must be expected


If you're excited about this job and the NIO brand, we're looking forward to seeing your application (please provide your CV in English).


This isn't just another job. It's an opportunity to join a movement to change the mobility experience for everyone. If you find that as exciting as we do, come join us.



NIO as a Global User Enterprise has organized its business globally. Depending on the job you are applying for, it may be necessary to involve hiring managers outside the European Economic Area (EEA), that are engaged at another NIO group company, such as NIO Co., Ltd located in Shanghai, China or NIO USA Inc, Palo Alto, USA. If data is processed in countries outside the EEA, NIO uses standard contractual clauses published by the European Commission, with appropriate technical and organizational measures, to ensure that your personal data is processed in accordance with European data protection standards.

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