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Customer Success Manager
vor 4 Monaten
- Aneignung eines tiefen Produktwissens über unsere Marketing Solutions Produkte und die Weiterentwicklung unserer Prozesse in der Betreuung unserer Kund·innen.
- Telefonische als auch schriftliche Beratung unserer Neu- und Bestandskund·innen hinsichtlich der operativen Umsetzung, kontinuierlichen Aussteuerung und Optimierung ihrer Werbekampagnen.
- Kund·innenenkommunikation, Erstellung von Reportings, Auswertung von Reichweiten- und Zielgruppendaten und Gestaltung von Werbekampagnen.
- Administrative Tätigkeiten wie die CRM-Pflege und Kampagnenabrechnung.
- Enge Zusammenarbeit mit anderen Teams und Abteilungen. Dazu gehört beispielsweise die enge Kommunikation mit dem Produkt und dem Sales Team im Hinblick auf Kundenfeedback und die Kampagnenabwicklung.
- Erfahrung in der Kundenberatung und Feingefühl, um Deine Kund·nnen auch in schwierigen Situationen effektiv zu unterstützen.
- Erste praktische Erfahrungen im Bereich Online-Marketing.
- Hohe Eigeninitiative und technisches Verständnis.
- Für Dich als Teamplayer·in ist es ein Leichtes, Deine Ideen einzubringen und Dein Organisationstalent hilft Dir, den Überblick zu behalten.
- Da Deine Ansprechpartner·innen in der DACH Region sind, sprichst Du perfekt Deutsch- und auch in Englisch bist Du verhandlungssicher.
- Mobile devices also for private use
- Drinks, food & goodies
- public transport ticket
- Bike leasing
- Sabbatical and part-time options
- Trust-based working hours
- Restaurant vouchers and employee discount
- Bring your dog to the office
- up to 12 weeks Workation
- 6 week vacation
Dann melde dich gerne bei uns.
Leontina Morvay
Recruiting Manager
leontina.morvay@new-work.se
