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Datacenter Technician

vor 4 Monaten


Frankfurt, Deutschland Net2Source Inc. Vollzeit

Responsibilities

  • Represent the site as a technical point of contact for incidents, escalations, retrofits, etc.
  • Assist leading a team of data center technicians focused on returning healthy systems back into production for the client.
  • Ability to see the big picture from leadership and implement the vision through global standards and workflows at the local data center level..
  • Provide mentoring and help develop technicians such that they can deliver daily operations with minimal supervision.
  • Manage server upgrades, integration, automated OS provisioning process, rebuilds and other projects as required. Understand and debug network, hardware, and Linux OS related issues.
  • Identify and support the creation of documentation for the global DC knowledge base.
  • Implement process improvements and inform of any best practices in data center operations.
  • Drive specifications for tooling and automation that facilitate deployment, monitoring, quality hardware diagnostics, automated remediation and decommissioning of server hardware at scale.
  • Ensure operational excellence through key metric achievement and ongoing continuous improvement.
  • Performs diagnostics and troubleshooting following standard procedures, quickly identifying the root-cause(s) of issue(s), and replacing faulty components with minimal disruption to the customer.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are completed according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
  • Participate in daily safety briefings, complete required safety training, comply with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
  • Contribute to a positive and effective team environment by sharing information with others, contribute to regular team meetings, ask questions, and stay apprised of the status of others' work.

Requirements

  • Exceptional server hardware knowledge with deep understanding of all component & system type failures.
  • Ability to work autonomously and within a local or geographically dispersed team environment.
  • Ability to lead and mentor a team of technicians.
  • Ability to conduct failure analysis on field issues.
  • Ability to track server fleet health to investigate trends, identify new unknown issues, and validate that Variscale is maintaining customer SLA.
  • Expert experience with IPMI utilization in diagnostics.
  • Administer software tools (e.g.: diagnostics, tests, FW updates).
  • Experience in real-time issue resolution during deployment execution.
  • Experienced with Windows Server OS & WinPE OS administration.
  • Windows and Linux scripting experience.
  • Virtual Machine set up and environmental configurations.