Senior Technical Support Manager
vor 2 Wochen
Opportunity to join a leading EV Charger company, as Senior Technical Support Manager or Head of Technical Support, Europe (based on experience).
you can work in Hamburg office or 100% work remotely.
In this role, you will play a crucial role in leading the technical support team across Europe for EV charging solutions. You will be responsible for providing after-sales engineering support to our clients in the utility industry, ensuring their satisfaction and resolving any technical issues they encounter. Additionally, you will work closely with our R&D team to provide valuable feedback for product improvement and troubleshooting.
Responsibilities:
- Lead and manage a team of 10 technical support professionals across Europe.
- Provide after-sales engineering support to clients, addressing their technical queries and concerns promptly and effectively.
- Collaborate with the R&D team to provide feedback on product performance, usability, and areas for improvement based on client feedback and troubleshooting.
- Troubleshoot technical issues reported by clients and develop solutions to ensure optimal performance of our EV charging solutions.
- Engage with clients in the utility industry to discuss after-service support and ensure their ongoing satisfaction with our products.
- Develop and implement best practices for technical support processes and procedures to enhance efficiency and customer satisfaction.
Requirements:
- Bachelor's degree in Engineering or related field.
- Proven experience in a technical support role, preferably in the B2B sector.
- Strong proficiency in both German and English languages, both written and verbal.
- Prior experience in team management or leadership roles is a must.
- Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
- Experience providing after-sales support for B2B clients, experience in the utility industry or renewable is a big plus
- Strong interpersonal and communication skills, with the ability to engage with clients and internal teams effectively.
-
Technical Support Manager DACH
vor 1 Monat
Düsseldorf, Nordrhein-Westfalen, Deutschland Danaher Corporation VollzeitAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Technical Support Manager DACH
vor 1 Monat
Düsseldorf, Deutschland Cepheid VollzeitAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Technical Support Manager DACH
vor 1 Monat
Düsseldorf, Deutschland Danaher VollzeitAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Technical Support Analyst
vor 1 Monat
Düsseldorf, Deutschland Oracle VollzeitTechnical Support - Helpdesk Dusseldorf- Hybrid working Do you want to work with exciting customers in the food and beverage industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us.Oracle is a technology leader that’s changing how the world does business. We're looking...
-
German Technical support
vor 2 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland Cpl VollzeitRole OverviewProvide first-level technical support, service restoration, the fulfillment of service requests, and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems. Follow a systematic, disciplined, and analytical approach to problem-solving to meet set standards and agreed procedures....
-
(Senior) Technical Manager
vor 1 Monat
Düsseldorf, Deutschland CBRE GmbH VollzeitGEMEINSAM ERFOLGREICH.GEMEINSAM ERFOLGREICH. Sie suchen eine neue Herausforderung? Sie möchten Ihre Karriere in eine neue Richtung lenken? Sie möchten etwas bewegen? Unsere Abteilung Asset Services ist für die Betreuung von Immobilien und Portfolios für nationale und internationale Kunden zuständig. Die weitgefächerten Dienstleistungen erstrecken sich...
-
Düsseldorf, Nordrhein-Westfalen, Deutschland Cpl VollzeitRole OverviewProvide first-level technical support, service restoration, the fulfillment of service requests, and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems. Follow a systematic, disciplined, and analytical approach to problem-solving to meet set standards and agreed procedures....
-
Düsseldorf, Nordrhein-Westfalen, Deutschland Cpl VollzeitRole OverviewProvide first-level technical support, service restoration, the fulfillment of service requests, and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems. Follow a systematic, disciplined, and analytical approach to problem-solving to meet set standards and agreed procedures....
-
Senior Technical Sales Engineer
vor 1 Tag
Düsseldorf, Deutschland Wolf Advanced Technology VollzeitSr. Technical Sales Engineer Reports to: VP, Global SalesHours: Full TimeLocation: Remote from the EUAbout WOLF:WOLF is a world leader in designing and developing rugged, field-deployable solutions requiring embedded video capture, process, encode and display technologies for the world’s most demanding military and aerospace markets.We are seeking...
-
Technical/ IT Project Manager
vor 1 Monat
Düsseldorf, Deutschland Transparent Hiring VollzeitOur partner, a well-known German online platform, is looking for a Technical/IT Project Manager to ensure that everything from the IT infrastructure to the software used works smoothly, shaping the future of retail-both at national and international level. This is a full-time position in Dusseldorf metropolitan area, Germany. About the team: The team is...
-
Technical/ IT Project Manager
vor 1 Monat
Düsseldorf, Deutschland Transparent Hiring VollzeitOur partner, a well-known German online platform, is looking for a Technical/IT Project Manager to ensure that everything from the IT infrastructure to the software used works smoothly, shaping the future of retail-both at national and international level. This is a full-time position in Dusseldorf metropolitan area, Germany. About the team: The team is...
-
Technical Support Executive-German
vor 1 Monat
Düsseldorf, Deutschland Infosys VollzeitAbout InfosysInfosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations, in over 46 countries; build tomorrow’s enterprise and advance the way the world works. That's why Forbes ranks us 3rd among the top 100 most innovative companies. Our 243,454+ employees partner with...
-
Düsseldorf, Deutschland Groupe BPCE VollzeitDescription de l’entreprise AEW est la plateforme de gestion d’actifs immobiliers de Natixis Investment Managers (NIM). NIM fait partie du pôle Global Financial Services du Groupe BPCE, 5ème établissement financier européen et 2ème acteur bancaire en France à travers ses réseaux Banque Populaire et Caisse d’Épargne. AEW est l’un des...
-
Job Senior SAP Solution Manager
vor 1 Monat
Düsseldorf, Deutschland Rheinmetall IT Solutions GmbH VollzeitSenior SAP Solution Manager (m/f/d) Rheinmetall IT Solutions GmbH in Düsseldorf, Neuenstadt, Berlin, Bremen, Unterlüß, Kassel, Kiel Ref.-Nr.: DE09515 Schedule type: Full Time Contract Type: Permanent Position WOFÜR WIR SIE SUCHEN Support of the latest SAP Solution Manager system landscapes Set-up and holistic support of a central and...
-
Technical Manager
vor 1 Monat
Düsseldorf, Deutschland Multi Germany GmbH VollzeitMulti gehört seit mehr als 40 Jahren zu den führenden Eigentümern, Managern und (Re-) Developern von hochwertigen Einkaufszentren in ganz Europa. Seit der Gründung im Jahr 1982 hat das Unternehmen über 200 Mixed-Use-Projekte mit einer Gesamtfläche von über 5 Millionen m² und einem Wert von fast 13 Milliarden Euro realisiert. Heute verwaltet Multi...
-
(Senior) Technical Consultant
vor 1 Monat
Düsseldorf, Deutschland Handelsblatt GmbH VollzeitWir, die HANDELSBLATT MEDIA GROUP, haben als führendes Medienhaus für Wirtschafts- und Finanzinformationen in Deutschland und Europa eine wichtige Mission: „Wir möchten Menschen befähigen, Wirtschaft zu verstehen“. Dafür brauchen wir dich! In unserem Headquarter in Düsseldorf arbeiten knapp 1000 Mitarbeiter:innen jeden Tag daran, die...
-
Manager Technical Contracting
Vor 5 Tagen
Düsseldorf, Deutschland Uniper VollzeitOur team Supplier Management Engineering in Gelsenkirchen is looking for you! We are Uniper At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our...
-
Product Support Manager
vor 1 Monat
Düsseldorf, Deutschland IDnow GmbH VollzeitAs the In-House Salesforce Product Manager / Owner (f/m/d), you will be responsible for overseeing the development, implementation, and optimization of our Salesforce CRM system. Additionally, you will serve as the primary point of contact for all Salesforce-related matters and will be responsible for administering the system, including user management,...
-
Management Consultant
Vor 6 Tagen
Düsseldorf, Deutschland Efficio VollzeitDescription Given the growth that Efficio is going through, we are looking for Manager/Senior Manager level procurement and supply chain management consultants to support our increasing presence in Germany. Based out of the office in Dusseldorf, Germany, these experienced consultants will spend up to 4 days on client site across the Germany and wider...
-
Support / Service
vor 1 Monat
Düsseldorf, Deutschland Knewin VollzeitBacked by the incredible insight of Gartner Research, Gartner Consulting helps the world’s leading organisations to stay ahead of the digital curve. Gartner’s Consulting business provides independent support for International organisations such as the EU, UN and NATO plus National Governments. Providing data-driven support to decision making,...