Cyber Security

The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.What will I be doing:Act as a Darktrace and security expert and consultant to customers.Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platformConduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deploymentsWork towards and maintain relevant Darktrace certificationsHave and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiativesUnderstand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevantWork with customers to learn their priorities and map to technical solutions.Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executivesDocument and utilize the values statements and needs of Darktrace customersHave a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansionWork with customers, peers, and stakeholders efficiently and reliablyUtilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teamsDemonstrate confident presentation skillsMaintain organized and timely documentation, account administration, and updates of internal systemsBe mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertiseWhat experience do I need:Experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc) is desirable Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)Experience within the cyber security industry preferredAdditional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security ArchitectureConfident, polished communicator with a proven ability to build lasting, critical business relationshipsFluency in German is essentialBenefits:28 days’ holiday + all national public holidays,Additional day off for your birthday,Occupational pension,AD&Di-Insurance,Life insurance,Disability insurance,Employee Assistance Program.