Application Support Analyst

vor 3 Wochen

Cologne, Deutschland HCLTech Vollzeit

HCL Technologies is a leading global technology company that provides cutting-edge software solutions and services to businesses worldwide. With a strong presence in Germany, we are committed to driving innovation and delivering value to our clients.


We are looking for Application Support Analyst for one of our BFSI Clients in Germany. Project location is remote in Germany. Below is the detailed job description :


Job Description :


  • Analysis and troubleshooting of client tickets
  • End to end management of the incidents and of the problems in according with defined procedures
  • Tasks to be executed to support the business or to solve issues.
  • Gatekeeping, Access Management, User rights management.
  • Knowledge of JIRA, SPIRA, and HPSM ticketing tools.
  • German skills B2-C1 – Required skill need to interact and respond in German language apart from English language with stakeholders/ Customers.
  • On-call support not required but all bank working days to be supported. (Resource has to work on Holidays when bank works/supports)


This position is a remote position in Germany.

If you possess the required skills and are passionate about driving innovation in enterprise search, we invite you to join our team at HCL Technologies.


Please submit your resume highlighting your relevant experience and qualifications to durai.g@hcltech.com


HCLTech is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions

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