Field Support Engineer

Vor 2 Tagen

Cologne, Deutschland Excis Compliance Vollzeit

Purpose of the role:

Level 2 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs and peripherals.

Key responsibilities:

· Provide onsite and desk side support services to end users.

· Troubleshoot PC related problems at the direction of TCS level 2 or SPOC.

· Complete incidents and requests within SLA

· Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.

· Ensure tickets are updated on a daily basis.

· Support meeting room environment and video conferencing.

· Support printers, scanners and other peripherals.

· Support mobile devices, such as iPads, iPhones and Android devices.

· End-User Data back-up and restoration when required in the course of a service incident.

· Smart hands support for data center equipment as per required SLA (in specified locations)

· As directed by client's Tech support will assist in troubleshooting the data center devices

· Replace defective components cards in data center equipment’s as advised by client's Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites

· Import /Export tapes to the tape libraries as advised by client tech support.


Requirements:


3+ years of onsite IT support experience.

Language: German and English fluent

Strong knowledge of Windows 7/10, Microsoft Office, and mobile devices.

Familiarity with SCCM and hands-on data center support.


Preferred Certifications:


CompTIA A+, Network+; Microsoft MCP, MCSE (in progress or completed).



Join us for the opportunity to work in a dynamic environment, build your technical skills, and deliver exceptional customer support.

  • Field Services Engineer

    vor 4 Wochen

    Cologne, Deutschland X4 Technology Vollzeit

    New permanent opportunity for a Field Service Engineer to join a leading IT Services Provider in GermanyPlease note: This position is on-site across Northern Germany and requires candidates that are have a car and driving license and willingness to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by...

  • Field Engineer L2

    Vor 3 Tagen

    Cologne, Deutschland Excis Compliance ltd Vollzeit

    Purpose of the role:Level 2 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs and peripherals.  Key responsibilities:·             Provide onsite and desk side support services to end users.·             Troubleshoot PC related problems...

  • Mechatronics Engineer

    vor 4 Wochen

    Cologne, Deutschland AuRoLog Talent Vollzeit

    Title: Mechatronics Engineer in Field Service(m/w/d)Industry: Intralogistics automation.We're hiring for a renowned provider of automation machinery in intralogistics, offering tailor-made end-to-end solutions in transport, material flow, sorting technology, assembly and storage technology, control & automation, warehouse management systems, IT, software...

  • Field Engineer L2

    Vor 3 Tagen

    Cologne, Deutschland Excis Compliance ltd Vollzeit

    Job DescriptionPurpose of the role:Level 2 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs and peripherals.  Key responsibilities:·             Provide onsite and desk side support services to end users.·             Troubleshoot PC...

  • Desktop Support Engineer

    vor 3 Wochen

    Cologne, Deutschland Blupace Limited Vollzeit

    Why join us?Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data &...

  • Field Services Engineer

    vor 3 Wochen

    Cologne, Deutschland AuRoLog Talent Vollzeit

    Your Location: Dusseldorf, Wuppertal, Koln and surrounding or Netherlands.About the company: The company stands as a prominent provider of material flow and internal logistics systems, specializing in tailored solutions spanning transport, material flow, sorting technology, assembly, and storage technology. Their expertise extends from conception to full...

  • Service Engineer im Field Service

    vor 4 Monaten

    Cologne, Deutschland CANCOM Vollzeit

    Für unsere Geschäftsstelle in Köln suchen wir einen Service Engineer für die Einsatzgebiete Aachen, Düsseldorf, Köln Ansprechpartner bei der Abwicklung von Kundenaufträgen, Störungsmeldungen und Servicefragen, 1st und 2nd Level Support Unterstützung im Bereich (User-) Helpdesk, Telefonsupport Lösung von komplexen Störungen und Anforderungen ...

  • Field Application Manager Power

    vor 3 Monaten

    Cologne, Deutschland IC Resources Vollzeit

    Unser Kunde, ein führendes internationales Unternehmen in der Leistungselektronik mit Fokus auf Module, sucht einen zusätzlichen Field Application Engineer, der im Team Kunden in Europa mit Schwerpunkt auf DACH betreut. Die HQ der Firma sind in der Münchener Umgebung.Zu Ihren Aufgaben als Field Application Manager Leistungselektronik gehörenTechnische...

  • Second Line Support Engineer

    vor 1 Monat

    Cologne, Deutschland Airswift Vollzeit

    Second Line Support EngineerLocation: Koln/Cologne (Hybrid, 3 days a week in person. First month is 100% in person)Contract: 6 months +Start: ASAPKey Skills: AD | Active Directory | SaaS | Office 365 | Azure | Google Workspace | JIRA | Cisco | Intune | 1st line support | 2nd line support | Key Responsibilities:Administer and support our Microsoft Azure...

  • Support Engineer

    vor 3 Monaten

    Cologne, Deutschland Cm4all GmbH Vollzeit

    Für unsere Beteiligung cm4all mit Standort in Köln suchen wir einen Support Engineer: Aufgabenbereich Du übernimmst den 1st und 2nd Level Support für unsere internen Nutzer und hilfst bei der Lösung von technischen Problemen sowohl per Fernwartung als auch vor Ort. Du übernimmst grundlegende administrative Aufgaben für unsere Client- und...

  • Field Sales Engineer

    vor 2 Monaten

    Cologne, Deutschland ALKEGEN Vollzeit

    Job Requirements Why work for us? Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable...

  • Support Engineer

    vor 1 Monat

    Cologne, Deutschland IONOS Vollzeit

    Bei IONOS arbeiten Sie bei dem führenden europäischen Anbieter von Cloud-Infrastruktur, Cloud-Services und Hosting-Dienstleistungen partnerschaftlich mit unterschiedlichen Teams zusammen. Wir bieten Ihnen eine Perspektive in einer der zukunftssichersten Branchen. Uns zeichnen offene Arbeitsstrukturen, Duz-Kultur und flache Hierarchien mit unvergleichlichem...

  • Customer Support Engineer

    vor 4 Monaten

    Cologne, Deutschland Sectra Medical Systems Vollzeit

    Bist du Technologie begeistert? Bist Du ein Engineer mit einem analytischen Mindset, der es sich gerne zur Aufgabe macht, komplexe Probleme zu lösen, und diese Fähigkeit nutzen möchte, um die Kundenzufriedenheit und die Patientenversorgung zu verbessern? Derzeit suchen wir nach einem neuen Support Engineer für unseren Unternehmenssitz in Köln.Sectra ist...

  • Field Service Technician

    vor 4 Wochen

    Cologne, Deutschland LGMG Europe Vollzeit

    ***English below***Über LGMGLGMG Europe BV (LGMG) ist die europäische Vertriebs-, Marketing- und Service Tochtergesellschaft der Lingong Group Jinan Heavy Machinery Co., Ltd., einem führenden chinesischen Unternehmen, das sich auf die Herstellung von Baumaschinen einschließlich Arbeitsbühnen spezialisiert hat. Mit 50 Jahren Erfahrung in der...

  • Lead Electrical Engineer

    vor 1 Woche

    Cologne, Deutschland Leap29 Vollzeit

    Tasks:Manage large-scale industrial plant engineering projects within the field of electrical engineering.Oversee and coordinate both basic and detailed engineering tasks.Lead and coordinate project-related teams (approximately 5-8 employees) in electrical engineering.Conduct technical discussions with customers, suppliers, and installation companies.Assist...

  • Process Safety Engineer

    vor 4 Wochen

    Cologne, Deutschland STEM Solutions Recruitment Vollzeit

    A global specialty chemicals company is seeking to recruit a Process Safety Engineer for their site in Cologne.As a Process Safety Engineer, you’ll be at the forefront of ensuring the safety and regulatory compliance of the plant’s operations. You will lead process hazard analyses (HAZOP/LOPA) to identify and mitigate risks, working closely with...

  • IT Field Support Professional

    vor 2 Monaten

    Cologne, Deutschland Deutsche Post DHL Group Vollzeit

    DU KNÜPFST VERBINDUNGEN IN JEDE RICHTUNG. SO VERBESSERN WIR DAS LEBEN UNSERER KUNDEN.Der CGN HUB am Flughafen Köln-Bonn gehört zu den wichtigsten Luftfracht-Umschlagplätzen unseres Netzwerks und verbindet täglich mehr als 220 Nationen miteinander. Tags und nachts befinden sich motivierte Teams im Einsatz und sorgen dafür, dass die Sendungen pünktlich...

  • Field Service Manager

    vor 2 Wochen

    Cologne, Deutschland microTECH Global LTD Vollzeit

    Field Service Workshop Manager - Germany, Cologne – 100% onsite Must be fluent GermanResponsibilities: • Technical and disciplinary management of the technical and administrative staff in Product Service (workshop, technical service) Cologne• Technical and business management of the workshop in Cologne including the associated technical customer...

  • Field Service Commissioning Engineer

    vor 2 Monaten

    Cologne, Deutschland Atlas Copco Vollzeit

    Your MissionCarrying out commissioning at the customer's site (construction site) at home and abroad, partly in cooperation with a colleague team of commissioning engineers and product specialists.Close coordination and cooperation with the customer's team responsible for the entire plant on siteParticipation in meetings for the coordination and...

  • Field Service Technician

    vor 4 Wochen

    Cologne, Deutschland RBW Consulting Vollzeit

    Field Service Technician / Servicetechniker – Scientific Instrumentation (Germany)€50-60.000 salary + company car and great benefits!Great work/life balance!Are you passionate about cutting-edge technology and ready to take your engineering skills on the road? If so, we have the perfect role for you!As a Field Service Technician, you’ll be at the...