Customer Excellence B2C

At the Wetzlar location (40 minutes to Frankfurt a.M.) we are looking for you as: Customer Excellence B2C - Project Manager and Market Consultant (all genders) Leica. The essentials. Leica Camera AG is an internationally active premium manufacturer of cameras and sports optics products with headquarters in Wetzlar, Hessen. The legendary reputation of the Leica brand is based on over 100 years of tradition. Leica stands for excellent quality, German craftsmanship, exclusive industrial design and innovative technologies. A wide range of activities to promote photography are also an integral part of our brand culture. Our continued success is based on the knowledge, professionalism and above-average commitment of around 1,800 employees worldwide. They work at Leica headquarters, at our second production site in Portugal and in a worldwide network of our own country organizations, Leica Retail Stores and Leica Galleries. What the job looks like: The Project Manager and Market Consultant within the Customer Excellence Team plays a pivotal role in identifying business potentials, monitoring KPIs, and driving the implementation of strategies across markets utilizing our Salesforce B2C CRM capabilities. This role involves close collaboration with HQ teams and focuses on transitioning towards a data-driven approach in sales, including subsidiaries and marketing. Develop, execute, and oversee project plans for Customer Excellence initiatives. Coordinate cross-functional teams to ensure timely project completion. Utilize project management tools to track progress and mitigate risks. Collaborate with regional teams to identify growth opportunities and implement initiatives. Provide strategic insights to improve lead generation and conversion. Ensure consistent implementation of strategies across markets. Work with stakeholders to establish and prioritize business objectives. Allocate resources based on strategic importance and impact. Align market-specific priorities with organizational goals. Define market-specific KPIs for evaluating Customer Excellence activities. Regularly monitor KPIs to assess performance and identify areas for improvement. Implement corrective measures to optimize performance. Foster collaboration with HQ sales teams to align efforts with sales objectives. Gather feedback to shape Customer Excellence strategy and execution. Coordinate joint initiatives to integrate sales and marketing activities. Advocate for the adoption of data-driven practices within the organization. Utilize data analytics to inform decision-making and improve performance. Drive the adoption of data-driven tools to enhance sales and marketing effectiveness. Identify CRM and data requirements to support business objectives. Assess existing systems and identify opportunities for improvement. Collaborate with CRM and data teams to implement solutions. What matters to us: Bachelor’s or Master's degree in Business Administration, Marketing, or related field or minimum 5 years of similar working experience Proven experience in project management within CRM, marketing, or sales. Strong understanding of CRM principles and sales funnel optimization. Proficiency in project management and collaboration tools like Confluence, Jira, and Teams. Excellent communication and stakeholder management skills. Analytical and sales-driven mindset with attention to detail. Familiar with Google Analytics and MS PowerBI Familiar in using Salesforce Sales Cloud and/or Marketing Cloud Photography knowledge and knowing the premium luxury market is a plus Ability to thrive in a dynamic environment. Previous sales experience, especially in e-commerce and retail, is advantageous. What sets us apart: Modern working environment - in Wetzlar and in many major cities around the world Flexible working hours, combined with the option of mobile working Open, informal corporate culture with plenty of room for new ideas Structured onboarding program and excellent internal development opportunities Last but not least: a fairly remunerated, secure employment relationship and many employee discounts Next steps: We are very happy about every meaningful application Required information: Desired salary, notice period and desired start date If a profile fits, we will first get to know each other via video call and clarify any open questions If there is mutual interest, we will then meet in person If we have piqued your interest, please apply online using the link below: APPLY ONLINE Follow us on Social Media: Leica Camera AG Am Leitz-Park 5 | D- Wetzlar |