Senior IT Operations Technician

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG®–recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. To strengthen our local IT team within our manufacturing operations site in Altshausen (Ulm Area), we are looking for a Senior IT Operations Technician (f/m/d)In this role, you will have the opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive a variety of on-site IT projects, and act as the key technical bridge between local business teams and central IT. Join our team and explore exciting opportunities to grow your skills in specialized IT areas, while shaping the next step of your professional journey.Key Responsibilities:Deliver hands-on on-site L2 support, resolving complex issues to maintain efficient operationsMonitor help desk trends, identify recurring challenges, and drive improvements across IT servicesFacilitate onboarding and training for new IT team members (f/m/d)Create and share clear training materials and documentation for the central IT L1 Support teamAct as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project executionProvide local insights to guide practical and effective IT solutionsRequirements:Extensive professional experience as an IT technician (f/m/d), system administrator (f/m/d), or in a similar role, with a strong focus on L2 support within a manufacturing environmentSolid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 servicesBasic networking knowledge, including TCP/IP and LAN/WAN troubleshootingGood knowledge of ITIL principles and best practices for incident management, problem management, and change managementExperience in first-line SAP support is considered an advantageProven project management skillsKnowledge of Operational Technology (OT) is an advantagExcellent command of spoken and written German and EnglishYour perks:An interesting position with an attractive company – recognized as a "top employer” by kununuCompany pension schemeFree parking spaces directly next to the office and good public transport connectionsFresh fruit, water and hot beverages for freeCompany fitness via "EGYM Wellpass" and bike leasing via "JobRad"EAP (mental support for employees)Learning platforms such as "GoodHabitz" and "Learn TTI" for your professional developmentSpecial employee benefits via "Family & Friends" and additional corporate benefitsAre you interested?Then send your application stating your earliest possible starting date and your salary expectations to jobs@tti-emea.com or apply directly via our careers page. Naturally, we will treat your application with the utmost discretion.We look forward to getting to know youTechtronic Industries ELC GmbH Human Resources · Max-Eyth-Straße 10 · 71364 Website