Infrastructure Support Engineer
vor 4 Wochen
Join the world's leading Negotiation Consultancy: The Gap Partnership
Who are we? We are a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. We operate in over 50 countries and work with more than 600 organizations. Our team of consultants bring real-world commercial experience from a range of industry sectors, and partner with our clients to provide best-in-class solutions to their negotiation needs.
The role of Infrastructure Support Engineer at The Gap Partnership
Technology is integral to the operation of TGP and plays a fundamental role in enabling the business to operate and to achieve its strategic objectives.
The Infrastructure Support Engineer (based in our office in Düsseldorf, Germany) is responsible for IT infrastructure support activities including maintenance, administration, 2nd and 3rd line support. They will work closely with other members of the Technology team to provide operational support and to ensure timely and efficient resolution of technology-related incidents and service requests.
ACCOUNTABILITIES OF THE INFRASTRUCTURE SUPPORT ENGINEER
- Customer focus - Building and maintaining excellent relationships with end users to earn trust and deliver satisfaction.
- Deliver high-quality customer support by working with users, colleagues and supply partners to manage incidents that occur and ensure timely resolution.
- Employ best practices by working proactively to mitigate the occurrence of incidents, detect and address underlying problems to reduce the likelihood of business impact.
- Work effectively with vendors and internal software development to achieve the best outcomes for TGP including; system stability, responsiveness to change and end-user experience.
REQUIRED SKILLS AND EXPERIENCE
- Fluent in German and English (C1)
- Understand of supporting technical support for end-user devices (laptops, cameras, microphones etc.) and cloud-based infrastructure (Microsoft Azure, Azure AD and Intune)
- Customer relationship skills
- Understanding of ITIL service management processes - ITIL v3 foundation certificate (desirable)
- Skilled in IT problem diagnosis and resolution
- Strong communication and interpersonal skills (In German and English)
- Ability to produce clear written material
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
- Attention to detail
- Strong planning and organisation skills
- Ability to engage with and seek input from others
- Strong sense of ownership and ability to follow tasks through to completion
- Ability to effectively engage with third-party suppliers
- Ability to work as part of an effective and highly skilled team
- Willingness to learn new technologies and maintain industry knowledge
- Open to new ideas and change initiatives, with an ability to modify the current approach in response to changing needs
- This is an office-based role, so successful candidates must be happy to commute to our office in Düsseldorf daily. There may be an option for hybrid working (1-2 days from home) which can be discussed after an initial period of time.
We look forward to receiving your application #bebrilliant
At The Gap Partnership, we are committed to fostering a workplace culture that values and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce enriches our organization, enhances creativity and innovation, and contributes to our overall success. We are dedicated to providing equal opportunities for all individuals regardless of their race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
-
System Infrastructure Engineer
vor 2 Monaten
Düsseldorf, Deutschland ElectronicPartner VollzeitDu suchst einen neuen Arbeitgeber, der Deinen Einsatz würdigt? Das sind WIR – Für unsere ElectronicPartner Zentrale in Düsseldorf suchen wir DICH als System Infrastructure Engineer (m/w/d). Du suchst ein Unternehmen mit flachen Hierarchien, das eine optimale Work-Life-Balance bietet sowie ein angenehmes Arbeitsklima in dynamischen...
-
System Infrastructure Engineer
vor 2 Wochen
Düsseldorf, Deutschland ElectronicPartner VollzeitDu suchst einen neuen Arbeitgeber, der Deinen Einsatz würdigt? Das sind WIR – Für unsere ElectronicPartner Zentrale in Düsseldorf suchen wir DICH als System Infrastructure Engineer (m/w/d). Du suchst ein Unternehmen mit flachen Hierarchien, das eine optimale Work-Life-Balance bietet sowie ein angenehmes Arbeitsklima in dynamischen...
-
Support Engineer C&A
vor 4 Wochen
Düsseldorf, Deutschland C&A Mode GmbH & Co. KG VollzeitTHE FUTURE LOOKS LIKE YOU IT Support Engineer - Onsite support at C&A FIT Factory FIT (Factory for Innovation in Textiles) is where C&A produces jeans. The IT support Engineer will provide 1st and 2nd line support for essential Windows, ERP and CAD systems, ensuring C&A colleagues at the Fit Factory and production systems remain online. You will...
-
Cloud Data Infrastructure Engineer
vor 2 Wochen
Düsseldorf, Deutschland adesso SE VollzeitStandorte Aachen, Augsburg, Berlin, Bonn, Bremen, Dortmund, Dresden, Düsseldorf, Essen, Frankfurt, Hamburg, Hannover, Jena, Karlsruhe, Kiel, Köln, Leipzig, München, Münster, Neumünster, Nürnberg, Paderborn, Potsdam, Rostock, Saarbrücken, Siegen, Stralsund, Stuttgart, Ulm, WalldorfDEINE ROLLE - DAS WARTET AUF DICH Wir haben Bock auf Daten! Du auch?...
-
Technical Support Engineer
vor 2 Wochen
Düsseldorf, Deutschland CHARACTERS CONNECTION LTD VollzeitFür unseren Kunden, ein führendes Unternehmen im Bereich Public Cloud, suchen wir einen engagierten Support Engineer (f/m/d) zur Betreuung und Unterstützung seiner hoch performanten Cloud-Infrastruktur. In dieser Rolle bist Du ein wichtiger Ansprechpartner für Kunden und Anwender, hilfst bei der Einrichtung und dem Betrieb virtueller Infrastrukturen...
-
Software Support Engineer für Qlik Systeme
vor 2 Monaten
Düsseldorf, Deutschland Workwise GmbH VollzeitWerde Teil von uns - einem Unternehmen innerhalb der deutschlandweiten Unternehmensgruppe. Lerne unsere Process Excellence Plattform mpmX kennen und unterstütze Unternehmen in Process Mining und Process Automation. 2023 wurden wir mit mpmX als Leader im The Forrester Wave™ Report und Gartner Magic Quadrant™ ausgezeichnet. Wir sind ein modernes,...
-
P2X Project Engineer
vor 2 Wochen
Düsseldorf, Deutschland Mitsubishi Heavy Industries VollzeitJob Title: P2X Project Engineer Position: Full time, permanent Functional Area: Energy Transition Business Reporting To: Head of Project Engineering Location: Düsseldorf, DE, 40476 The Mitsubishi Heavy Industries Group is a forerunner in providing solutions for a decarbonized society. Through our group products, technologies, and...
-
P2X Project Engineer
vor 2 Monaten
Düsseldorf, Deutschland Mitsubishi Heavy Industries VollzeitJob Title: P2X Project Engineer Position: Full time, permanent Functional Area: Energy Transition Business Reporting To: Head of Project Engineering Location: Düsseldorf, DE, 40476 The Mitsubishi Heavy Industries Group is a forerunner in providing solutions for a decarbonized society. Through our group products, technologies, and...
-
Software Support Engineer
Vor 4 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Veralto VollzeitGreat career opportunity to utilise your Esko WebCenter experience and join a key Support Engineering team that helps solve WebCenter related issues for Esko's customers.You'll be 100% working remotely from home anywhere in Europe, have previous WebCenter experience and a professional level of English. An additional language (especially German) would be...
-
IT/OT Monitoring Engineer
vor 2 Wochen
Düsseldorf, Deutschland Hays VollzeitFor our client from the energy industry, we are looking for an IT/OT Monitoring Engineer (m/f/d)Planned start date: 3.6.2024Planned end date: 31.12.2025Location: remoteLanguage: englishEU OnlyPrimary Tech Skills requiredZabbix, Networking, IT infrastructureSecondary Tech Skills Grafana, OT infrastructure
-
(Senior) Security Engineer
vor 3 Wochen
Düsseldorf, Deutschland Vorwerk Vollzeit(Senior) Security Engineer (f/d/m) VORWERK ELEKTROWERKE GMBH & CO. KG Düsseldorf Welcome to Vorwerk a Security Engineer (f/d/m) Vorwerk Digital‘s vision is to elevate the quality of life everywhere our customers call home. We are up to combine Vorwerk’s long-standing, high-quality engineering experience with agile methodologies, leading edge...
-
(Senior) Security Engineer
vor 1 Woche
Düsseldorf, Deutschland Vorwerk Vollzeit(Senior) Security Engineer (f/d/m) VORWERK ELEKTROWERKE GMBH & CO. KG Düsseldorf Welcome to Vorwerk a Security Engineer (f/d/m) Vorwerk Digital‘s vision is to elevate the quality of life everywhere our customers call home. We are up to combine Vorwerk’s long-standing, high-quality engineering experience with agile methodologies, leading edge...
-
Field Service Engineer
vor 2 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland Cognizant Technology Solutions VollzeitCognizant is seeking a Field Services Engineer (d/f/m) for a hybrid role in Düsseldorf. You'll help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. This full-time Field Services Engineer (d/f/m) role offers a compelling salary and benefits package. As a Field Service...
-
Field Service Engineer
vor 2 Monaten
Düsseldorf, Nordrhein-Westfalen, Deutschland Cognizant Technology Solutions VollzeitCognizant is seeking a Field Services Engineer (d/f/m) for a hybrid role in Düsseldorf. You'll help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. This full-time Field Services Engineer (d/f/m) role offers a compelling salary and benefits package. As a Field Service...
-
Düsseldorf, Deutschland Slalom VollzeitSenior/Principal Consultant Azure Migration/InfrastructureÜber uns:Slalom ist ein modernes Beratungsunternehmen, das sich auf Strategie, Technologie und IT-Transformation fokussiert. In 45 Märkten auf der ganzen Welt sind unsere Berater:innen nach dem lokalen Ansatz schnell bei unseren Kunden und unterstützen diese vor Ort. Slalom wurde 2001 gegründet,...
-
DevOps Engineer
vor 2 Monaten
Düsseldorf, Deutschland SVA VollzeitIhre AufgabenTechnische Begleitung von IT-Projekten von der Initialisierung bis zum Abschluss und Umsetzung der erforderlichen IT-Infrastrukturen.Anwendung und Feinabstimmung von Ansible, einschließlich Integration und Optimierung zugehöriger Plattformen für Automatisierungs- und Konfigurationsmanagement.Erstellung, Überarbeitung und Pflege technischer...
-
Senior Security Engineer
vor 3 Wochen
Düsseldorf, Deutschland Stott and May VollzeitSenior System Security Engineer Do you thrive on identifying and eliminating security threats? Are you passionate about keeping systems and data safe? We're seeking a talented and trailblazing Senior System Security Engineer to join our dynamic team. You'll play a pivotal role in assessing and implementing robust security solutions across our European...
-
Application Engineer
vor 3 Wochen
Düsseldorf, Deutschland Renesas Electronics VollzeitJob Description We are looking for an experienced Application Engineer to support our Motor Control solutions out of our office bases in Athens or Patras, Greece. There will be regular travel within Europe, and occasional travel to other global locations such as USA or Japan for training and seminars. This unique opportunity will be to work in the...
-
Infrastructure Engineer
Vor 5 Tagen
Düsseldorf, Deutschland Netpoint GmbH VollzeitRequirements / Wichtige Voraussetzungen:German language proficiency at level C1 is necessary due to customer communication in German.Seit vielen Jahren sind wir, die Netpoint GmbH, ein Garant für hochwertige Dienstleistungen rund um die IT. Wir decken den gesamten Lebenszyklus der unterschiedlichen IT-Technologien ab und übernehmen für unsere Kunden die...
-
Plattform Engineer
vor 2 Wochen
Düsseldorf, Deutschland Handelsblatt GmbH VollzeitWir, die HANDELSBLATT MEDIA GROUP, haben als führendes Medienhaus für Wirtschafts- und Finanzinformationen in Deutschland und Europa eine wichtige Mission: „Wir möchten Menschen befähigen, Wirtschaft zu verstehen“. Dafür brauchen wir dich! In unserem Headquarter in Düsseldorf arbeiten knapp 1000 Mitarbeiter:innen jeden Tag daran,...
