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Program Director

vor 3 Monaten

Mannheim, Deutschland E-Solutions Vollzeit

Job Description:


Key Responsibilities:

  • Service Portfolio and Strategic Accounts: Expand the service portfolio and manage strategic accounts. Utilize broader service offerings to strengthen C-level engagements.
  • Business Strategy and Financial Management: Play a pivotal role in shaping the business strategy for the program. Manage a team of over 150 professionals, influence the account’s P&L, and ensure consistent EBITDA performance.
  • Roadmap Development: Develop and implement the Automation and Delivery Excellence roadmap, ensuring alignment with customer requirements.
  • Automation and Delivery: Drive program management of Automation Development and NetOps.Ai platform maturity and operationalization.
  • Customer Interaction and Team Development: Foster strong customer relationships and oversee operations in a 24/7, multi-location environment.
  • Program Leadership: Lead the development and execution of program strategies, guide program managers and staff, ensure compliance with organizational policies, and oversee budget preparation.
  • Risk Management and Continuous Improvement: Manage risks, coordinate with other departments, and drive continuous improvement in program execution.
  • Governance and Compliance: Ensure business processes adhere to regional and financial regulations and best practices.
  • Service Delivery: Enable efficient and effective service delivery, manage customer projects related to service operations, and ensure all contractual SLA targets and escalations are managed professionally.
  • Technical and Operational Oversight: Offer technical guidance, oversee tool development, and manage interactions with network vendors on high-level support issues.

Essential Qualifications:

  • Leadership Experience: Proven experience managing a large team and influencing P&L performance.
  • Customer Interaction Skills: Persuasive communication skills (oral and written) and experience in managing customer relationships and service delivery.
  • Governance Skills: Strong governance and strategic planning capabilities.
  • Financial Acumen: Proficiency in managing budgets, ensuring value for money, and promoting sound financial practices.
  • Technical Knowledge: In depth with Enterprise Networking (WAN, SDWAN, LAN, WLAN, UCC, , and a clear understanding of Day 0, Day 1, and Day 2 enterprise network operations.
  • Domain Knowledge: Working experience with Global Manufacturing companies with production, warehousing and R&D in regulated environments.
  • Critical Thinking Skills: Experience in root cause analysis and problem-solving.
  • Training and Quality Assurance: Lead the development of training frameworks and quality assurance programs to ensure continuous improvement.
  • Qualification: Minimum of Bachelor of Engineering with wide exposure to Telecom Network Operations.

Additional Skills:

  • Strategic Mindset: Ability to guide and manage program development with a strategic perspective.
  • Presentation Skills: Proficient in presenting technical information to both technical and non-technical audiences.
  • Customer Focus: A deep understanding of customer requirements and the ability to cater to stakeholder needs.