Store Manager
vor 2 Wochen
Salem, Deutschland
TMI Network
Vollzeit
- Key Responsibilities:
- Greeting customers when they enter the store and coaching the team to do the same.
- Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.
- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
- Striving to have long lasting and fruitful relationships with each of our customers
- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
- Developing a culture of high sales performance expectations, i.e. Sales Leadership
- Motivating and inspiring the field team to drive for results
- Assessing field capability and establish performance priorities at group level
- Assisting in recruiting and selecting high potential staff.
- Providing effective on-the-job training and guidance to team members making use of company training modules.
- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
- Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
- Understanding the reasons for attrition and taking measures to control it
- Monitoring cash reconciliation to ensure there is no mismatch of store funds.
- Ensuring availability of required merchandise and services.
- Conducting stocktakes regularly.
- Ensuring the staff at store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed.
- Performing the necessary quality checks for the new products.
- Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer
- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
- Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees.
- Updating colleagues on business performance, new initiatives and other important issues.
- Scheduling the team's shift timings to meet the store's business needs and demands.
- Ensuring staffing levels are adequate to effectively operate the store.
- Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
- Minimum qualification: Graduate
- Ability to act as a link between strategy and execution
- Ability to develop and inspire people to achieve their best
- Ability to build rapport and trusting relationships
- Ability to understand stated and unstated needs of the customer and offer solutions
- Clear communication and active listening skills
- Ability to adapt to a changing environment and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation
- Ability to multitask and organize activities based on priority
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Showroom Manager
vor 2 Wochen
Salem, Deutschland Homelane VollzeitJob DescriptionTo manage the retail experience centre efficiently and ensure customer experience is as per HLstandard/askTo manage the retail experience centre efficiently and ensure customer experience is as per HLstandardMaintain 100% adherence to retail SOPTimely execution of stock and sample audits in showroomMaintain high level housekeeping and hygiene...