Senior IT Solutions Engineer
vor 3 Wochen
Note: This role does not offer visa sponsorship. We are only looking for candidates in Germany who speak German (C1 or C2/Native) and English (B2) Languages.
Tasks & Responsibilities
- Ensure smooth operational processes by managing optimizing and providing the internal IT systems landscape.
- Actively contribute to the ITService Desk equipping users with the tools they need to excel in their roles.
- Understand the needs and processes of users creating solutions to streamline workflows by integrating and automating processes using SaaS tools.
- Maintain a customerfirst mindset consistently working to enhance the user experience of our IT services.
- Enjoy working with a variety of cloudbased tools and services setting up costeffective solutions that deliver value.
- Simplify complex technological topics making them accessible to nontechnical users.
- Support projects with IT deliverables helping advance in its mission to democratize robotics every day.
Requirements
- A minimum of 3 years of experience in IT Operations and Support.
- Proven experience in managing and supporting Windows and macOS client hardware within a Microsoft Cloud environment.
- Familiarity with a wide range of major cloud software (e.g. Atlassian Stack Microsoft Azure and 365 Slack Salesforce).
- Knowledge of the IT Service lifecycle and associated tools (e.g. Jira ITAsset Management Database Intune).
- Strong prioritization skills with the ability to handle ambiguity effectively.
- A solid understanding of business processes and how they align with IT services.
- A proactive cando attitude with a willingness to learn and adapt from theory to practice with a strong focus on delivery.
- Excellent communication and documentation skills.
- Recognized as a team player who is open curious and ambitious.
- Fluency in both English and German both written and spoken.
- Willingness and ability to work from our Dresden office 23 days per week.
Core Benefits
- Be part of a major industry trend.
- Opportunities for selfrealization and the implementation of your own ideas.
- Collaborate with a team of ambitious and friendly colleagues.
- Continued payment during child sickness.
- Paid professional development.
- Daily subsidized meal deliveries.
- Access to corporate benefits and mental health support.
- Special leave between Christmas and New Year.
- Several weeks of workation annually.
- Three days of special leave for charity programs.
- Language courses.
A minimum of 3 years of experience in IT Operations and Support. Proven experience in managing and supporting Windows and macOS client hardware within a Microsoft Cloud environment. Familiarity with a wide range of major cloud software (e.g., Atlassian Stack, Microsoft Azure and 365, Slack, Salesforce). Knowledge of the IT Service lifecycle and associated tools (e.g., Jira, IT-Asset Management Database, Intune). Strong prioritization skills with the ability to handle ambiguity effectively. A solid understanding of business processes and how they align with IT services. A proactive, can-do attitude with a willingness to learn and adapt from theory to practice, with a strong focus on delivery. Excellent communication and documentation skills. Recognized as a team player who is open, curious, and ambitious. Fluency in both English and German, both written and spoken. Willingness and ability to work from our Dresden office 2-3 days per week.
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