Product Advisor

We are looking for a Global Technical Product Advisor who will specialize in Electric Vehicles and who will report to the Global On-Road Product Support Team Lead.

You will play an important role in the go-to market and support model of our new and exciting 2 wheel electric vehicles. You will be tasked with providing effective and efficient technical support for our dealers to ensure Riders return to their playground while creating memorable support experiences. As part of your role, you'll be significantly contributing to the organization's growth and you will be at the forefront of delivering outstanding service to BRP's customers.

BECOME PART OF OUR TEAM

Here at BRP, we're creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams' exceptional expertise. Want to bring your true self on this adventure?

YOU'LL HAVE THE OPPORTUNITY TO:

• Provide technical product support to our global dealer and distributor network to ensure the achievement of our quality and support services objectives. Your main responsibility will be our 2 wheel electric vehicles but you will also support our other products simultaneously in accordance to business requirements.
• You will be responsible to assist internal departments with technical inquiries and proactively support and coach internal teams related to your product.
• We will count on you to identify and highlight emerging issues and trends quickly to ensure visibility in order to continuously and proactively improve and optimize our support services and our product performance in the field. You will also need to identify documentation needs and help craft required content to promote self-service
• Guide dealers distributors on best practices related to BRP policy, processes, and guidelines all while building and maintaining our dealer relationship
  

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

Required:

• A technical degree or relevant experience in electric vehicles, powersports or automotive.
• At least 2 years of relevant mechanical experience in an automotive or powersports dealership, or in a similar environment with solid technical competency.
• Bilingual, English & German, or English & Italian
• Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory. The ability to navigate and understand electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings and bills of materials.
• Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology.
• Ability to prioritize and manage time effectively.
• Ability to adapt easily to different circumstances, individuals, situations and working in a multicultural environment.
• Excellent written and verbal communication skills; the ability to articulate thoughts, ideas, and technical terminology.
• Ability to demonstrate a good level of empathy and excellent customer mindset skills.

Preferred:

• Knowledge of powersport or electric vehicles would be considered a plus
• Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

Does this sound like you? We look forward to receiving your application.

Location:

• Hilden, Germany or Ghent, Belgium

THE ROAD SHOULD BELONG TO EVERYONE.

We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products.We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity with all the communities that ride with us.Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.