Product Manager Service
vor 2 Wochen
- end-to-end responsibility for the success and fulfillment of our growth ambitions of service products throughout the entire product lifecycle from ideation, to development and market launch incl. pricing to sunset
- shape the customer care market with disruptive digital/connected value adding customer care services for all products within our business sector "Surgery Posterior Segment"
- lead the definition and prioritization of all customer care & technical service product requirements
- align with other business sectors and business unit global service operations as well as other service operators on MED level for harmonized ZEISS Meditec AG customer care offerings towards joint customer role groups like BioMed's
- represent the target customer within the business sector with deep understanding of target customer roles and market knowledge (e.g. competitor offerings, industry benchmarks, analysis of market & technology trends, regular market surveys etc.)
- act as key sparring partner and support for stakeholders in the entire organization: from Service Requirement and operations, product management and R&D teams all the way to our sales and after-sales team
- drive continuous data driven improvement process
- university degree in Business Administration, computer science, engineering or related field
- minimum of 3-5 years of experience in customer care product management, service management in country organisation or service operations all in the medical industry context
- strong customer focus and user-centric mindset
- willingness to travel
- fluent in English
- strong communication and stakeholder management skills
- strong business and ideally technological understanding
Ihr ZEISS Recruiting Team:
Celine Karbach-
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