Technical Support Engineer
vor 3 Wochen
We develop cutting edge services and innovative IT solutions to bring true value to ship operators and to create strong, long-term relationships built on a five-star customer experience.
The most complete suite of IT solutions on the market and a full cyber security portfolio
A comprehensive range of connectivity services to suit any vessel's needs
Focused on developing the most innovative technology solutions to serve the evolving daily IT needs of maritime
Client base of more than 550 shipping companies worldwide, serving more than 10,000 vessels
Customer-centric 24/7 support
Offices in Greece, United Kingdom, Cyprus, Germany, Norway, Singapore, Hong Kong, USADescriptionTasks:
- Provide technical service-related after-sales support to the customers for all our products and services, mainly in network and system-related issues
- Monitor the smooth operation of Navarino products
- 1st, 2nd, 3d level tech support
- 24/7 shift schedule where the out-of-office hours shifts, including weekends, bank holidays & night shifts are remote.
- Four-year degree in Computer Engineering, Telecommunications or equivalent
- Good understanding of networking products and technology such as routing and switching
- Linux basic user knowledge
- Native German speaker
- Fluent in written and spoken English
- Good understanding of OSI Layer, TCP/IP networking, and firewall
- Experience in satellite communications (Inmarsat, VSAT, Iridium)
- Cisco Certified Network Associate (CCNA)
- Two-year experience in customer support
- Red Hat Certified System Administrator (RHCSA)
- MCSA Windows Server (or MTA: Windows Server Administration Fundamentals)
- An attractive financial package
- Excellent working conditions with a good work-life balance
- A generous bonus, announced yearly, based on the overall company performance and your contributions to our team's success
- Flexibility and choice in arranging (together with the manager) your work schedule and your remote work preferences
- Personal development and training opportunities to continue your professional growth, skills and knowledge
- A working environment certified as a "Great Place to Work" for two consecutive years (2022 and 2023)
- Intro call with Toughbyte
- Technical and HR call with the company
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