Aktuelle Jobs im Zusammenhang mit Senior Specialist – Account Services Team Lead - Berlin, Berlin - On
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Senior Account Executive Team Lead
Vor 4 Tagen
Berlin, Berlin, Deutschland Circula VollzeitUnlock Your Potential as a Senior Account Executive Team LeadCircula, a Berlin-based fintech company, is seeking a seasoned Senior Account Executive Team Lead to join our team. As a key member of our sales leadership team, you will be responsible for leading, developing, and recruiting a high-performing team of account executives who drive revenue growth...
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Senior Account Executive Team Lead
Vor 4 Tagen
Berlin, Berlin, Deutschland Circula VollzeitUnlock Your Potential as a Senior Account Executive Team LeadCircula, a Berlin-based fintech company, is seeking a seasoned Senior Account Executive Team Lead to join our team. As a key member of our sales leadership team, you will be responsible for leading, developing, and recruiting a high-performing team of account executives who drive revenue growth...
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Senior Account Executive Team Lead
Vor 3 Tagen
Berlin, Berlin, Deutschland Circula VollzeitUnlock Your Potential as a Senior Account Executive Team LeadCircula, a Berlin-based fintech company, is seeking a seasoned Senior Account Executive Team Lead to join our team. As a key member of our sales leadership team, you will be responsible for leading, developing, and recruiting a high-performing team of account executives who drive revenue growth...
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Senior Account Executive Team Lead
Vor 3 Tagen
Berlin, Berlin, Deutschland Circula VollzeitUnlock Your Potential as a Senior Account Executive Team LeadCircula, a Berlin-based fintech company, is seeking a seasoned Senior Account Executive Team Lead to join our team. As a key member of our sales leadership team, you will be responsible for leading, developing, and recruiting a high-performing team of account executives who drive revenue growth...
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Accounts Payable Team Intercompany Specialist
Vor 3 Tagen
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitJoin Our TeamWe are seeking a highly skilled and motivated Accounts Payable Team Intercompany Specialist to join our team at BASF Services Europe GmbH.About the RoleThe Accounts Payable and Freight Cost Management Department is responsible for providing professional invoice management for all affiliated European BASF Group companies. As an Accounts Payable...
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Accounts Payable Team Intercompany Specialist
Vor 3 Tagen
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitJoin Our TeamWe are seeking a highly skilled and motivated Accounts Payable Team Intercompany Specialist to join our team at BASF Services Europe GmbH.About the RoleThe Accounts Payable and Freight Cost Management Department is responsible for providing professional invoice management for all affiliated European BASF Group companies. As an Accounts Payable...
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Expert Accounts Payable Specialist
Vor 4 Tagen
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitJoin Our Team as an Expert Accounts Payable SpecialistWe are seeking a highly skilled Expert Accounts Payable Specialist to join our team at BASF Services Europe GmbH. As a key member of our Accounts Payable & Freight Cost Management unit, you will play a crucial role in coordinating and optimizing specialist processes, moving them to SAP S4, and ensuring a...
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Expert Accounts Payable Specialist
Vor 4 Tagen
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitJoin Our Team as an Expert Accounts Payable SpecialistWe are seeking a highly skilled Expert Accounts Payable Specialist to join our team at BASF Services Europe GmbH. As a key member of our Accounts Payable & Freight Cost Management unit, you will play a crucial role in coordinating and optimizing specialist processes, moving them to SAP S4, and ensuring a...
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Account Management Team Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland elopage VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Account Management team at elopage. As a key member of our team, you will be responsible for championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience.Key ResponsibilitiesLead, coach, and mentor the...
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Account Management Team Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland elopage VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Account Management team at elopage. As a key member of our team, you will be responsible for championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience.Key ResponsibilitiesLead, coach, and mentor the...
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Expert Accounts Payable Specialist
vor 1 Woche
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitExpert Accounts Payable SpecialistWe are seeking an experienced Expert Accounts Payable Specialist to join our team at Supplier and Reporting. As a key member of our Accounts Payable & Freight Cost Management unit, you will play a crucial role in coordinating and optimizing specialist processes, driving them to SAP S4, and ensuring a global and end-to-end...
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Expert Accounts Payable Specialist
vor 1 Woche
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitExpert Accounts Payable SpecialistWe are seeking an experienced Expert Accounts Payable Specialist to join our team at Supplier and Reporting. As a key member of our Accounts Payable & Freight Cost Management unit, you will play a crucial role in coordinating and optimizing specialist processes, driving them to SAP S4, and ensuring a global and end-to-end...
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Senior Accountant Accounts Payable Specialist
vor 1 Woche
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitAccountant Accounts Payable Senior/ExecutiveWe are seeking a highly skilled and experienced Senior/Executive Accountant to join our Accounts Payable and Freight Costs Management unit.ResponsibilitiesAdminister, monitor, and further develop our systems, workflows, SAP tools, and cockpits.Provide technical support and consulting measures for the processing of...
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Senior Accountant Accounts Payable Specialist
vor 1 Woche
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitAccountant Accounts Payable Senior/ExecutiveWe are seeking a highly skilled and experienced Senior/Executive Accountant to join our Accounts Payable and Freight Costs Management unit.ResponsibilitiesAdminister, monitor, and further develop our systems, workflows, SAP tools, and cockpits.Provide technical support and consulting measures for the processing of...
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Accounts Receivable Specialist
vor 1 Woche
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitKey ResponsibilitiesWe are seeking a highly skilled Accounts Receivable Specialist to join our team at BASF Services Europe GmbH. As a key member of our financial operations team, you will be responsible for ensuring the smooth execution of our order-to-cash process.Key AccountabilitiesProcess incoming payments and perform accounts receivable related tasks...
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Accounts Receivable Specialist
vor 1 Woche
Berlin, Berlin, Deutschland BASF Services Europe GmbH VollzeitKey ResponsibilitiesWe are seeking a highly skilled Accounts Receivable Specialist to join our team at BASF Services Europe GmbH. As a key member of our financial operations team, you will be responsible for ensuring the smooth execution of our order-to-cash process.Key AccountabilitiesProcess incoming payments and perform accounts receivable related tasks...
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Sales Team Lead
vor 1 Woche
Berlin, Berlin, Deutschland think-cell Software GmbH VollzeitAbout the RoleWe are seeking a seasoned sales professional to lead our Europe South sales team and drive revenue growth through strategic sales plays and account management. As the Team Lead Sales Europe South, you will be responsible for expanding and leading a high-performing account management team to achieve and exceed sales targets within the region.Key...
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Sales Team Lead
vor 1 Woche
Berlin, Berlin, Deutschland think-cell Software GmbH VollzeitAbout the RoleWe are seeking a seasoned sales professional to lead our Europe South sales team and drive revenue growth through strategic sales plays and account management. As the Team Lead Sales Europe South, you will be responsible for expanding and leading a high-performing account management team to achieve and exceed sales targets within the region.Key...
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Account Management Team Lead
Vor 3 Tagen
Berlin, Berlin, Deutschland LucaNet VollzeitThe RoleWe are seeking a highly skilled and experienced Account Management Team Lead to join our team at LucaNet. As a key member of our leadership team, you will be responsible for driving the growth and success of our account management team.Key ResponsibilitiesLead and mentor a team of Account Managers, providing guidance and support to ensure they...
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Account Management Team Lead
Vor 3 Tagen
Berlin, Berlin, Deutschland LucaNet VollzeitThe RoleWe are seeking a highly skilled and experienced Account Management Team Lead to join our team at LucaNet. As a key member of our leadership team, you will be responsible for driving the growth and success of our account management team.Key ResponsibilitiesLead and mentor a team of Account Managers, providing guidance and support to ensure they...
Senior Specialist – Account Services Team Lead
vor 3 Monaten
Team for Career Site
Customer Service
In short
Our Customer Service Team (the Happiness Deliverers) is expanding, and we have an exciting opportunity to join our team in Berlin We are looking for a Group Lead to head our B2B Customer Service Team for Field Accounts. This team manages the long tail of dealers, ensuring they receive exceptional support and service. The ideal candidate will possess an understanding of B2B / Account Services procedures, provide robust team support, and strategically plan based on past workload trends to ensure continuous, live customer service.
Your mission
– Lead and Support: Lead a team of up to 10 B2B Customer Service Representatives based in Berlin and Zurich, ensuring seamless cooperation internally and with external B2B partners.
– Operational Excellence: Maintain a structured and process-oriented approach to ensure smooth operations. Support your team in daily business, where performance and soft skills are key to success.
– Strategic Planning: Analyze past workload trends and strategize for future demands to ensure the team is always prepared to serve our customers live.
– Performance Monitoring: Track relevant success metrics, identify business priorities, and translate them into actionable plans for your team.
– Quality Improvement: Work with the Happiness Delivery Operations team to drive quality improvements in individual and team performance. Take action to increase team motivation.
– Stakeholder Representation: Represent the team in internal stakeholder initiatives and activities related to the returns process.
– Collaboration and Hiring: Collaborate with peers and coaches in hiring and onboarding new team members. Contribute to strategy creation and drive implementation with the Happiness Delivery leadership team.
– Role Model: Lead by example, acting as a role model for your team members. Combine your expertise with our global Happiness Delivery team to enhance performance and ensure a consistent customer experience across locations.
Your story
– Relevant experience within the customer service industry, preferably within a B2B setting.
– Proven ability to work in a demanding, entrepreneurial, fast-changing environment with a lot of freedom and responsibility.
– Understanding of B2B customer service and the needs and challenges of retail partners preferred.
– Experience in operational Customer Service topics or willingness to grow in this field.
– Experience or interest in front office support, being the first point of contact for internal and external customers via dealer-platform, email, or phone.
– Inspiring team leader with a diligent, organized, and reliable working method and high attention to detail.
– Experience in developing and managing a team.
– Hands-on mentality with a proactive approach to work.
– Natural desire to constantly re-think, question, and optimize B2B customer service operations.
– Experience working with a CRM System is required; intermediate Excel skills preferred.
– Fluent English skills written & spoken; German or any other European language skills are a plus.
Join us in delivering happiness and exceptional service to our B2B partners. Apply now to be a part of our dynamic and growing team in Berlin
Meet the team
Being in direct contact with our customers means we consistently surprise them with outstanding service. We see problems as challenges and aim to solve them positively. Communication and enthusiasm are key in Customer Service. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo, and constantly strives to improve the customer experience. That's why we are called Happiness Deliverers.
