Aktuelle Jobs im Zusammenhang mit Sales Support - Düsseldorf, Nordrhein-Westfalen - Hitachi Careers

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Sales Support

vor 4 Monaten

Düsseldorf, Nordrhein-Westfalen, Deutschland Hitachi Careers Vollzeit

Description

Job Description in German language

Hitachi ist eines der weltweit führenden Unternehmen im Bereich der sozialen Innovation und strebt danach, nachhaltige Lösungen für unsere moderne Gesellschaft anzubieten. Energie & Mobilität, vernetzte Industrien und digitale Lösungen sind die Schlüsselsegmente unseres Angebots. Die Produktpalette von Hitachi hat sich in den letzten Jahren stark verändert, um ein Innovator für Zukunftstechnologien zu werden. Mehr als Mitarbeiter arbeiten jeden Tag daran, Produkte zu liefern, die das Leben der Menschen verbessern.

Unsere Industrial Components and Equipment Group in Europa ist für die Vermarktung der entsprechenden Lösungen an unsere Vertriebspartner und Direktkunden in einem B2B-Ansatz verantwortlich.

Um unser Team zu verstärken und unsere ehrgeizigen Ziele zu erreichen, verstärken wir unsere Industrial Components & Equipment im Bereich Coding&Marking Direct Sales Key Account Group in Düsseldorf mit einem

Sales Support & Back Office Key Account Deutschland (Österreich, Schweiz) (m/f/d) in Vollzeit oder Teilzeit, zeitweise Remote Arbeiten möglich

Ihre Zuständigkeiten:

  • Unterstützung des Direct Sales und Project Management Key Account in administrativen und vertrieblichen Belangen
  • Customer First: Sicherstellung der zeitnahen Beantwortung von Kundenanfragen, Leadbearbeitung
  • Mitarbeit bei Ausschreibungen und Angeboten, ggfls. eigenständige Erarbeitung von Angeboten zu Ersatzteilen, Wartungsdienstleistungen und weitere Dienstleistungen
  • Sicherstellung der ordnungsgemäßen Durchführung interner Prozesse, z.B. Anlage des Kunden, Creditcheck, Auftragsverarbeitung, Rechnungsstellung, etc. in unserem SAP-System
  • Kommunikation mit Kunden, zB Übermittlung von Auftragsbestätigungen, Terminabsprachen mit Kunden, zB bezüglich Liefertermine, Installationstermine, etc, sowie Monitoring derselben
  • Bearbeitung und Erledigung von Reklamationen, ggfls. Eskalation zu internen und externen Stakeholdern
  • Absprache mit Lieferanten über Liefertermine, evtl. Einholung von Angeboten
  • Datenmanagement und Analyse, z.B. Support bei der Erstellung von Berichten, Analysen und Übersichten in Salesforce
  • Unterstützung und Monitoring des Cross Border Business durch Koordination mit den ansässigen Distributionspartnern
  • Unterstützung bei Messen und Ausstellungen
  • Unterstützung bei Marketingmaßnahmen, Erstellung von Preislisten, Präsentationen etc, ggfls. Mitarbeit bei Projekten
  • Enge Zusammenarbeit mit dem Direct Team und allen anderen involvierten Abteilungen (Logistic, Finance, Service, General Management)
Ihr Profil:
  • Fähigkeit zu selbständigem und eigenverantwortlichem, strukturiertem Arbeiten
  • Hohe Motivation und Teamfähigkeit
  • Hohe Service- und Kunden-orientierung
  • Hohe Flexibilität und Zuverlässigkeit
  • Fließende deutsche und englische Sprachkenntnisse, mündlich und schriftlich
  • Gute IT-Kenntnisse in Office Standard, Erfahrung im Umgang mit SAP und Salesfoce ist ein Plus
  • Mehrjährige Erfahrung (min. 3 Jahre) in einer gleichen oder ähnlichen Rolle, vorzugsweise in einem vertriebs- und servicebezogenen Unternehmen
  • Eine erfolgreich abgeschlossene betriebswirtschaftliche Ausbildung, betriebswirtschaftlicher Studienabschluss ist ein Plus
Einige unserer Benefits:

Neben einem abwechslungsreichen und eigenverantwortlichen Aufgabengebiet, einer intensiven Einarbeitung und Schulung unserer Systeme und Abläufe in einem innovativen Markt bieten wir Ihnen ein attraktives Gehaltspaket mit flexiblen Sozialleistungen sowie:

  • Die Rolle kann in Absprache und zeitweise auch Remote erfüllt werden
  • Großzügiger Urlaubsanspruch - mit der Möglichkeit, bis zu 5 Tage pro Jahr hinzuzukaufen
  • Betriebliche Altersversorgung mit festem Beitrag des Arbeitgebers
  • Pendler- und Essenszuschuss für alle im Büro beschäftigten Mitarbeiter
  • Kooperationsvergünstigungen, die besondere Rabatte für Einkäufe, Veranstaltungen, E-Bikes usw. bieten
  • Teilzeit ist möglich
Unsere Werte

Wir bemühen uns, ein integratives Umfeld für alle Mitarbeiter zu schaffen, und wir sind stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit bietet.

Mit japanischen Wurzeln, die mehr als 100 Jahre zurückreichen, basiert unsere Kultur auf den Werten unserer Muttergesellschaft, die sich im Hitachi Spirit ausdrücken:

Wa - Harmonie, Vertrauen, Respekt

Makoto - Aufrichtigkeit, Fairness, Ehrlichkeit, Integrität

Kaitakusha-Seishin - Pioniergeist, Herausforderung

Job Description in English language

Hitachi is one of the world's leading social innovation companies and strives to provide sustainable solutions for our modern society. Energy & mobility, connected industries and digital solutions are the key segments of our offering. Hitachi's product range has changed significantly in recent years to become an innovator in future technologies. More than 325,000 employees work every day to deliver products that improve people's lives.

Our Industrial Components and Equipment Group in Europe is responsible for marketing the corresponding solutions to our sales partners and direct customers in a B2B approach.

In order to strengthen our team and achieve our ambitious goals, we are strengthening our Industrial Components & Equipment Direct Sales Key Account Group in Düsseldorf with a

Sales Support & Back Office Key Account Germany (Austria, Switzerland) (m/f/d), Full-time or part-time, occasional remote working possible

Your responsibilities:

  • Supporting the Direct Sales and Project Management Key Account in administrative and sales matters
  • Customer First: Ensuring prompt responses to customer enquiries, lead processing
  • Collaboration in tenders and offers, if necessary independent preparation of offers for spare parts, maintenance services and other services
  • Ensuring the proper implementation of internal processes, e.g. customer creation, credit check, order processing, invoicing, etc. in our SAP system
  • Communicating with customers, e.g. sending order confirmations, arranging appointments with customers, e.g. regarding delivery dates, installation dates, etc., and monitoring them
  • Processing and handling complaints, escalation to internal and external stakeholders if necessary
  • Consultation with suppliers about delivery dates, possibly obtaining quotations
  • Data management and analysis, e.g. support in the creation of reports, analyses and overviews in Salesforce
  • Support and monitoring of cross-border business through coordination with local distribution partners
  • Support at trade fairs and exhibitions
  • Support with marketing measures, creation of price lists, presentations etc., collaboration on projects if necessary
  • Close cooperation with the direct team and all other departments involved (logistics, finance, service, general management)

Your profile:

  • Ability to work independently, responsibly and in a structured manner
  • High motivation and ability to work in a team
  • High service and customer orientation
  • Highly flexibile and reliable
  • Fluent German and English language skills, verbal and written
  • Good IT skills in Office Standard, experience with SAP and Salesfoce is a plus
  • Several years of experience (min. 3 years) in the same or a similar role, preferably in a sales and service-related company
  • Successfully completed business education, business degree is a plus

Some of our benefits:

In addition to a varied and responsible area of responsibility in an innovative market, we offer you an attractive salary package with flexible social benefits as well as:

  • The role could be part-time, but candidate has the opportunity to increase working time if business is growing over the next periods
  • Flexible working from homeoffice in consultation with the supervisor is possible
  • Generous vacation entitlement - with the option to purchase up to 5 days per year
  • Company pension scheme with a fixed contribution from the employer
  • Commuter and meal allowance for all office-based employees
  • Cooperation benefits that offer special discounts on purchases, events, e-bikes, etc

Our values

We strive to create an inclusive environment for all employees and we are proud to be an equal opportunity employer.

With Japanese roots dating back more than 100 years, our culture is based on our parent company's values, expressed in the Hitachi Spirit:

Wa - harmony, trust, respect

Makoto - sincerity, fairness, honesty, integrity

Kaitakusha-Seishin - pioneering spirit, challenge