Aktuelle Jobs im Zusammenhang mit Enterprise Customer Success Manager - Berlin, Berlin - PlaytestCloud
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Customer Success Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland Axway VollzeitCustomer Success ManagerAxway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.Responsibilities:Develop and execute customer success plans to ensure customer satisfaction and adoption.Foster strong...
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Customer Success Manager
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Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland Axway VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Axway. As a key member of our organization, you will be responsible for driving customer satisfaction and growth through strategic account management and proactive customer engagement.Key ResponsibilitiesDevelop and execute customer success plans to drive adoption,...
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Customer Success Manager
vor 1 Woche
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Customer Success Partner Manager
vor 2 Wochen
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Partner Customer Success Manager
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Partner Customer Success Manager
Vor 4 Tagen
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Strategic Customer Success Manager
Vor 5 Tagen
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Strategic Customer Success Manager
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Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
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Strategic Customer Success Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
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Strategic Customer Success Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
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Customer Success Manager
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Berlin, Berlin, Deutschland LiveEO GmbH VollzeitWelcome to LiveEO GmbHAt LiveEO GmbH, we are at the forefront of transforming the satellite analytics sector by integrating Space Technology with Artificial Intelligence to address pressing global challenges. Our pioneering satellite-based monitoring solutions empower infrastructure operators and industrial enterprises to enhance their operations in an...
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Customer Success Partner Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a skilled Customer Success Partner Manager to join our team at KNIME AG. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our partners, including services companies, resellers, and system integrators.Key ResponsibilitiesEmpower a growing list of...
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Customer Success Partner Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a skilled Customer Success Partner Manager to join our team at KNIME AG. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our partners, including services companies, resellers, and system integrators.Key ResponsibilitiesEmpower a growing list of...
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Senior Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland Epidemic Sound VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our largest clients, driving business growth, and ensuring exceptional customer experiences.Key ResponsibilitiesDevelop and...
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Senior Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland Epidemic Sound VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our largest clients, driving business growth, and ensuring exceptional customer experiences.Key ResponsibilitiesDevelop and...
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Partner Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled Partner Customer Success Manager to join our team at KNIME AG. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our partners, including services companies, resellers, and system integrators.Key ResponsibilitiesDevelop and maintain strong...
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Partner Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled Partner Customer Success Manager to join our team at KNIME AG. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our partners, including services companies, resellers, and system integrators.Key ResponsibilitiesDevelop and maintain strong...
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Customer Success Partner Manager
vor 1 Woche
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a skilled Customer Success Partner Manager to join our team at KNIME AG. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our partners, including services companies, resellers, and system integrators.Key ResponsibilitiesEmpower a growing list of...
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Customer Success Partner Manager
vor 1 Woche
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a skilled Customer Success Partner Manager to join our team at KNIME AG. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our partners, including services companies, resellers, and system integrators.Key ResponsibilitiesEmpower a growing list of...
Enterprise Customer Success Manager
vor 4 Monaten
ABOUT PLAYTESTCLOUD
PlaytestCloud is a platform that lets gamers worldwide try out games and help game studios improve them by providing feedback.
Over 60% of the studios listed in the App Store Top 100 grossing games charts have tested their games with PlaytestCloud.
We're the premier user testing provider for games - we help game studios worldwide make the best games they possibly can.
We build our own technology that adds screencast recording, security features, and player instructions to games.We're bootstrapped and profitable, with 300+ paying game studios and 1,000,000+ playtesters.
THE ROLE
We're seeking an experienced and ambitious
Enterprise Customer Success Manager (f/m/d) to serve as a trusted resource for our key customers and partners in the gaming industry.
This includes delivering an exceptional customer experience by leveraging the full potential of our products and exceeding customer expectations in terms of outcomes, results, and value.
Additionally, you will play a crucial role in negotiating renewals and identifying upsell opportunities to further enhance customer satisfaction and loyalty.
Key Responsibilities: Own and manage an
enterprise customer portfolio, focusing on enhancing adoption and strengthening retention across your business accounts within the gaming industry.
Generate pricing quotes and negotiate renewals, add-ons, and upsell opportunities to prevent churn and secure optimal terms
Master the PlaytestCloud platform to
provide customers with valuable insights and help them achieve desired outcomes
Manage the customer onboarding process, including account configuration, training, and change management activities
Identify product/process gaps and proactively suggest solutions during customer discovery opportunities
Drive cross-functional initiatives to
improve the overall customer experience and increase satisfaction and loyalty
Employ pricing strategies in line with company standards, policies, and procedures
If you\'re looking for an exciting new challenge that will allow you to showcase your skills, take full ownership of your work, and have a passion for delivering excellent customer experiences, we encourage you to apply for this great opportunity.
YOURPROFILE
Mandatory:
Experienced professional with 5+ years managing high-value customer relationships, demonstrating a proven ability to drive alignment within complex customer environments at both executive and departmental levels within a SaaS/tech company.
Prior success achieving and/or surpassing target renewal, retention & upsell rates on a consistent basisYou have (near) native spoken and written English skills. German is not required for the role, any additional languages are a plus
You are comfortable with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
You are a proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
You can build rapport with customers via phone, email and video conferencing
You are comfortable with visiting customers and clients on-site and traveling to conferences from time to time
You are located within ±2 hours of the Europe/Berlin time zone (CET)
Great to have:
Experience with usability testing or user research
Passion for video games and familiarity with the gaming industry
Experience in the ad tech or game tech sector
All candidates who may not have the above-listed years' experience, but who are able to demonstrate the necessary skills may apply and will be considered.
YOUR BENEFITS
Here comes the fun part If you love a less-formal work environment, flexible work hours and location, a competitive compensation package and benefits - and most of all, being the authentic you - we want to meet you.
Here are some of our perks & benefits:
Remote-first work model: We offer the option to work up to 100% remotely. Nevertheless, you\'re also welcome to work from our office in beautiful Berlin-Charlottenburg
You get a budget for professional growth opportunities, conferences, team building, and, if you wish, German language lessons
27 vacation days + additional time off on December 24th and 31st
You get a MacBook Pro, an additional screen, and all the equipment you need to do a great job.
Additionally, you get a budget to set up your home office environmentStrong culture:
We have a feedback-driven company culture that is open to trying new paths, where the best idea wins
Regular team events, (board) game sessions and other fun activities for everyone who wants to attend
Pet-friendly office
Birthday presents and Anniversary charity donations
Summer & winter celebrations (bringing all employees together)
Contribution to the occupational pension plan (bAV)
Net wage optimization (wherever possible and wanted)
Liberal policy around working from countries that are not your primary residence (workations)
Our company language is English
DO YOU NEED TO MEET ALL HIRING CRITERIA?
A common question you might be asking is: "Do I need to meet all the requirements to apply?"
Our answer is, studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements.
We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role, and to PlaytestCloud.
Note:
We read every application ourselves and do not rely on automated CV screening.
EQUAL OPPORTUNITY EMPLOYER
At PlaytestCloud, we welcome diversity, and believe everyone should have a fair chance at setting a high score.
We are committed to providing an inclusive environment for everybody who works here or with us, regardless of race, national origin, age, gender, gender identity or expression, sexual orientation, religion (or lack thereof), political affiliation, disability, medical condition, pregnancy, marital status, or any other protected characteristics.
Join us and make the future of gaming diverse, inclusive, and exciting.
If you want to reach out to our Diversity & Inclusion buddies, please send a message to people[at] with your request or ask us to jump on a quick call with you.
GET IN TOUCH WITH US
If you have questions regarding the job opening or our recruitment process, drop our Talent Acquisition team a line at talent[at]
