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Head of Customer Quality
vor 4 Monaten
At Semikron-Danfoss we manufacture power modules for our customers in the automotive, energy and industrial sectors. For our Automotive division, we are looking for a Head of Customer Quality (m/f/d) located in Flensburg or Nuremberg, Germany.
Job ResponsibilitiesIn this role, you will lead exceptional customer experience for our automotive division. This includes leading a global team to improve customer experience by partnering closely with sales, engineering and operations. This position will lead fast customer responsiveness, drive continuous improvement, improve quality scorecards and develop close customer intimacy.
Your main tasks are:
- Lead and develop a team who will serve as the main point of contact for customer complaints and improvements. Lead cross-functional problem solving to investigate quality issues, minimize customer impact and ensure fast resolution.
- Lead and carry out the global customer quality improvement strategy.
- Visit customers and travel to review products and applications as the customer is using them and to foster customer intimacy.
- Drive the organization's 8D completion & lessons learned through proper root cause analysis.
- Partner closely with sales to develop customer transparency and trust by sharing strategic roadmap and by resolving problems promptly.
- Share best practices and lead global reviews as well as regular visits to Semikron-Danfoss sites to verify the effectiveness of corrective actions as needed.
You have successfully completed a degree in mechanical engineering, materials science, process engineering or an equivalent technical field and several years of experience in a customer quality role in the automotive business.
In addition, we would like to see:
- Experience in a full scope IATF 16949 business environment with an ISO/TS 16949 Lead Auditor certificate
- Experience in a leadership role with effective communication skills and coaching know-how
- Problem solving and root cause analysis experience as well as focus on continuous improvement
- Fluent Business English skills, German skills are a plus
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
For more details about this position, please contact Imke Never, Talent Acquisition Specialist, on
#LI-IN1 #LI-Hybrid
Employee BenefitsWe are excited to offer you the following benefits with your employment:
- Bonus system
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering TomorrowAt Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
