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Junior Technical Support Specialist
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At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a Technical Support Specialist, you will focus on ABB's state-of-the-art Distributed Control Systems (DCS) and Digital Solutions within the Energy, Process and Marine industries.
You will join a global acting team of specialists supporting ABB's front-end organizations for all aspects of customer technical issue resolutions starting from design phase up to long-term operational phase.
As a product specialist you will interact with Product Management, R&D and other subject matter experts to combine all technical expertise with an interest in finding customer solutions as well as addressing functionality aspects of our products.
If this sounds like an exciting opportunity for you, we look forward to receiving your application
Local EG12
This position reports toRegional Head of Aftersales Technical Support EMEA
Your responsibilities- Support ABB's front-end organizations in using ABB's Process Automation DCS solutions with focus on ABB Ability System 800xA and Edgenius
- Diagnose and troubleshoot on technical issues - evaluation of problem descriptions, analysis of log files, remote diagnostics in installed base, etc.
- Collaborate with cross-functional teams, including product management, product development, and ABB front-end organizations, to address complex technical issues and improve products.
- Build and maintain a technical infrastructure that support you and global team in developing and testing solutions, as well as reproducing product issues
- Build-up and maintain technical competence in ABB's DCS product portfolio and digital solutions
- Work on competence development for local and global support teams
- Bachelor's degree in electrical engineering, Computer Science, Software Engineering, or a related field
- Having experience in process automation, cloud-based technologies, and ABB DCS products is advantageous but not mandatory
- Travel readiness (up to 5%), domestic and international
- A high level of self-motivation, curiosity and desire to learn about new technologies
- Demonstrating ownership, applying a problem-solving solution-oriented mindset, strong communication skills
- Fluent English language skills as well as good German language skills
- Retirement plan
- Flexible work practices
- Employee Share Acquisition Plan
- Wellbeing program
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members.
Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.
ABB AG
Recruiter responsible for the job: Dilara Gecit
