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Support Operations Engineer
vor 4 Monaten
We are a leading SaaS provider in our field and operate a large number of customer environments in our cloud. To ensure the smooth operation of these environments, we are looking for a Support and Operations Engineer to support us in particular with the management, monitoring and optimization of our SaaS environments and to act as a point of contact for our customers when problems arise.
Your mission- You are responsible for managing, monitoring and optimizing our SaaS environments on staging and production clusters
- You prioritize, analyze, and troubleshoot issues that arise in customer environments within defined response and resolution times as part of the incident management process
- You work closely with our product development and infrastructure team to ensure smooth operations and continuously improve IT operations processes (e.g. monitoring, backup and recovery)
- You support customers with further questions regarding the operation and configuration of our software (also our on-premises customers)
- You coordinate changes and play an active role in improving the support function and optimising the user experience
- You take over on-call shifts to ensure the best possible customer support
- You are responsible for the documentation of systems and configurations
- You have a degree or specialized training in the field of computer science, computer science or equivalent
- Ideally you have basic IT skills in Linux, networking and integration of REST API interfaces
- Ideally you are familiar with Kubernetes environments and can find your way around them
- Experience working with YAML files is desirable
- You are not afraid to familiarise yourself with new technologies
- You are able to quickly learn new situations and find pragmatic solutions. You find it easy to communicate complex contexts to customers in a precise and understandable way
- You always maintain a positive and empathetic attitude when dealing with customers
- Fluent German and very good English skills
all genders, ethnicities, ages, religions, sexual orientations and abilities to
apply.Perks & Benefits
Join our team and be your authentic self – we celebrate diversity Our entrepreneurial culture is powered by a talented and passionate team. We offer full flexibility to suit your needs, whether you prefer remote work, office work, or a hybrid approach. And if you want to work from abroad, you can enjoy up to 180 days of remote work. But that's not all We also offer a competitive salary package and 30 days of paid vacation to help you recharge. And with a generous tech budget, you can choose the hardware and software that suits you best. Plus, you'll have a personal development budget of €1,200 per year to grow your skills and achieve your goals. Here's a summary of the benefits we offer:
- Flexible working arrangements (remote, office, or hybrid)
- Modern office in the heart of Hanover for hybrid work
- Up to 180 days (6 months) of remote work from abroad
- Competitive compensation with benefits offering
- 30 days (6 weeks) of paid vacation
- Modern hardware and software solutions
- Personal development budget of €1,200 per year
- Personalized credit package redeemable at partner stores across Germany
Ambitious, highly promising and always on the move: That is SYNAOS. We are a team of over 100 people from 15 nations. We stick together and all work towards the same goal: to turn an entire industry topsy turvy. Can you identify with our principles?
- We go above & beyond for our customers
- We always push forward
- We make informed decisions
- We challenge each other and win together
- We seize ownership
- We make bold moves
SYNAOS GmbH
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