Aktuelle Jobs im Zusammenhang mit Associate Director Customer Relationship Management - Düsseldorf - WHU - Otto Beisheim School of Management'

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Associate Director Customer Relationship Management

vor 4 Monaten

Düsseldorf, Deutschland WHU - Otto Beisheim School of Management' Vollzeit
Associate Director Customer Relationship Management (CRM) (f/m/d)General informationThe Customer Relationship Management (CRM) unit is a team of dedicated specialists committed to enhancing the candidate experience, and engagement, and optimizing internal processes. Equipped with state-of-the-art technologies, including Salesforce, the team develops innovative solutions to strengthen recruiting and admissions strategies, resulting in a more efficient sales strategy.WHU – Otto Beisheim School of Management is the leading private business school in Germany and is continuously ranked among the top business schools in Europe. On WHU’s two campuses in Vallendar (near Koblenz) and Düsseldorf, faculty, students, and staff enjoy working in a stimulating international environment. The organizational culture combines an entrepreneurial attitude and international orientation with a strong sense of community and diversity and a high commitment to excellence.Associate Director Customer Relationship Management (CRM) (f/m/d)
Temporary, Full-time · Düsseldorf, VallendarYour mission
  • Developing a clear CRM vision and roadmap that addresses the needs of the university.
  • Enhancing the customer journey and relevant touchpoints through digital products and continuous process optimization.
  • Capturing and consolidating requirements from various departments, such as our study programs, marketing, and sales, to continuously improve CRM functionalities.
  • Prioritizing features, initiating, and coordinating projects based on the needs and strategic direction of the university.
  • Translating requirements into technical requirements for the team, monitoring implementation, and potentially taking on implementation roles.
  • Analyzing existing marketing and sales business processes to optimize daily business efficiency.
  • Working closely with internal stakeholders ( IT, Marketing, Sales) and external service providers to coordinate the implementation of CRM initiatives and ensure their success.
  • Providing user support as needed and ensuring that all relevant stakeholders can effectively utilize the CRM platform.
Ihr Profil
  • Sie verfügen über ein abgeschlossenes Hochschulstudium, idealerweise in Betriebswirtschaftslehre oder verwandten Fächern (gerne auch mit Berufserfahrung).
  • Sie arbeiten sich schnell in neue Themen ein und am Puls der Zeit zu bleiben, macht Ihnen Spaß.
  • Sie denken analytisch, bringen komplexe Sachverhalte auf den Punkt und sind kommunikationsstark.
  • Sie treiben Projekte eigenständig voran, finden aber auch gerne im Team die beste Lösung.
  • Sie sind ein (Selbst-)Organisationstalent.
  • Sie verfügen über hervorragende Englisch- und Deutschkenntnisse und solide Expertise in MS Powerpoint, Excel und Word.
What we offer
  • Ein spannendes und internationales Arbeitsumfeld
  • Ein aufgeschlossenes, kollegiales und motiviertes Team
  • Flexible Arbeitszeiten
  • Viele Möglichkeiten, Ihr Arbeitsumfeld aktiv zu gestalten und gemeinsam weiterzuentwickeln
  • Flache Hierarchien und kurze Entscheidungswege
  • Attraktive Fort- und Weiterbildungsangebote
  • Exklusive betriebliche Sozialleistungen
  • Umweltfreundliche Mobilitätsangebote ( JobTicket, JobRad, e-Mobilität)
  • Kinderbetreuung für berufstätige Eltern
  • Vielseitige Fitness- und Gesundheitsangebote
  • Gute Verkehrsanbindung (Bus, Bahn, Fahrrad und Auto)
Bitte bewerben Sie sich direkt über den Monster-Bewerben-Button.For questions please contact:Verena Wieland
Director Marketing
email: now