Aktuelle Jobs im Zusammenhang mit Customer Service Representative - Frankfurt am Main, Hessen - Bridgestone Europe NVSA, Niederlassung Deutschland

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Customer Service Representative

vor 4 Monaten

Frankfurt am Main, Hessen, Deutschland Bridgestone Europe NVSA, Niederlassung Deutschland Vollzeit

Die Bridgestone Corporation mit Sitz in Tokio ist ein global führender Anbieter von Premiumreifen und nachhaltigen Mobilitätslösungen. Mit weltweit über 130.000 Mitarbeitern betreiben wir 16 hochmoderne F&E-Zentren, mehr als 110 Produktionsstätten und vertreiben unsere Premiumprodukte in über 150 Ländern. Unsere Vision ist es, einen sozialen und kundenorientierten Mehrwert zu schaffen. Das Bridgestone E8 Commitment – unser Wertekompass aus acht Leitbegriffen (Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease und Empowerment) – steuert unsere strategischen Prioritäten, Entscheidungsprozesse, kulturelle Entwicklung und Nachhaltigkeitsaktivitäten. Wir suchen Menschen für unser Team, die unsere Leidenschaft teilen, einen wegweisenden Beitrag für eine nachhaltigere Zukunft der Mobilität zu leisten. Zu unserer Region Bridgestone Central Europe (CER) gehören neben Deutschland, Österreich und der Schweiz auch die skandinavischen Länder Dänemark, Finnland, Norwegen und Schweden. Die Zentrale von Bridgestone CER befindet sich in Frankfurt am Main.

Wir suchen zum nächstmöglichen Termin einen Customer Service Representative (m/w/d) für unseren Standort in Frankfurt am Main.


Aufgaben
  • Auftragsannahme per Telefon, E.Mail und über digitale Kanäle (z. B. EDI); Erfassung und weitere Bearbeitung gemäß Order Management Policy und weiteren Richtlinien (z. B. Sonderpreisgeschäfte, Kampagnen)
  • Annahme und Bearbeitung von Reklamationen und Hinweisen (Rechnung, Lieferung, Verzug etc.)
  • Großkundenbetreuung
  • Erstellung bereichsspezifischer Auswertungen und Statistiken
  • Kontinuierliche Verbesserung der Prozesse, insbesondere Digitalisierung bestehender Prozesse
  • Enge Zusammenarbeit mit anderen Abteilungen, insbesondere Außendienst
  • Technischer Support Level 1
  • Aktiver Verkauf am Telefon: Unterstützung des Außendienstes bei der Erschließung neuer Vertriebskanäle, Vorstellung von oder Erinnerung an Verkaufsaktionen (Promotions), aktiver Hinweis auf neue Produkte, Testsieger und Alternativen sowie Sortimentserweiterungen

Profil
  • Erfolgreich abgeschlossene kaufmännische Ausbildung
  • Mehrjährige Berufserfahrung im Customer Service oder in einem vergleichbaren Bereich
  • Produkt- oder Branchenkenntnisse von Vorteil
  • Digitales Mindset, souveräner Umgang mit SAP ERP und gute MS-Office-Kenntnisse, insbesondere in Excel
  • Sehr gutes Deutsch und gutes Englisch in Wort und Schrift
  • Hands-on-Mentalität, Proaktivität und Entwicklungsbereitschaft
  • Hohe Kunden- und Serviceorientierung sowie Teamfähigkeit

Wir bieten
  • Unsere Mitarbeiter liegen uns am Herzen und wir möchten ihnen die Möglichkeit bieten, sich zu entwickeln und zu wachsen.
  • Man lernt nie aus. Sie haben die Möglichkeit, sich über unser Learning Management System, das auch mit LinkedIn Learning verbunden ist, weiterzuentwickeln.
  • Bridgestone als globales Unternehmen bringt Ihre Karriere auf die nächste Stufe, indem Ihnen Möglichkeiten geboten werden, in einem internationalen Umfeld zu arbeiten.
  • Sie können ein dynamisches und herausforderndes Umfeld erleben und an unterschiedlichen und innovativen Projekten arbeiten.
  • Wir helfen Ihnen, Ihre Karriere voranzutreiben, und arbeiten in einer Feedback-Kultur, die Sie anerkennt und Ihre Entwicklung fördert.
  • Sie haben die Möglichkeit, sich an unseren Corporate-Social-Responsibility-Aktivitäten zu beteiligen.
  • Für eine gute Work-Life-Balance bieten wir Ihnen Smart Working, flexible Arbeitszeiten und vieles mehr.

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