Technical Specialist German
vor 2 Wochen
Our mission drives us, every moment of every day, as we developscalable, groundbreaking solutions to solve the world's mostcomplex health challenges.
Our associates are involved in everystage of molecular diagnostics, from ideation to development anddelivery of testing advancements that improve patient outcomesacross a range of settings.
As a member of our team, you can makean immediate, measurable impact on a global scale, within anenvironment that fosters career growth anddevelopment.
TheTechnical Support Manager DACH (f/m/d) isresponsible for overseeing the assigned Technical Support team,including supervising the daily operations, setting and assessingperformance goals and ensuring efficient coordination betweendepartments to maintain high customer satisfaction levels.
Leadinga Technical Support team presents opportunities for learning,coaching, leading impactful projects, and contributingsignificantly to the company's innovation andadvancement.TeamManagement:
Lead and manage the Technical Support (Tier 1 and Tier2) agents/team based in Germany, ensuring smooth operations andhigh-quality supportservices.
PerformanceManagement:
Create and implement key performance indicators (KPIs)to measure team performance. Drive innovation and continuous improvement byidentifying opportunities to enhance standard procedures andworkflows within the Technical Support department. Collaborate withGlobal Technical Support organizations to share best practices andimplementimprovements.
Cross-functionalCollaboration: Collaborate closely with local Field and Commercialteams to ensure effective coordination and alignment of activities,fostering a cohesive working environment and delivering exceptionalcustomersatisfaction.
EducationalBackground:
High school degree with 8+ years of experience orBachelor's degree with 5+ years of experience or Master's degreewith 3+ years of experience in engineering, electronics,automation, or IT.
TechnicalExpertise:
Possess relevant experience in laboratory analyticaldiagnostic equipment, medical devices and software, or related toLab engineering, IT, andNetworking.
Customer ServiceExperience:
Previous experience in providing technical support orcustomer service, preferably in a Technical Supportrole.
Team Management:
Demonstrate experience in effectively managing teams, includingsetting performance goals, providing coaching and feedback, andfostering a collaborative workenvironment.
Languageproficiency:
Fluent in both written and oral German and English,enabling effective communication with customers and internalstakeholders.
Working inregulated environment (FDA/ISO) for 1year
We recognize the benefits of flexible, hybrid workingarrangements for eligible roles and are committed to providingenriching careers, no matter the work arrangement.
This position iseligible for a hybrid work arrangement in which you can work partof the time at the Company location identified above and part ofthe time remotely from your home.
Additional information about thishybrid work arrangement will be provided by your interview team.Our global teamsare pioneering what's next across Life Sciences, Diagnostics,Biotechnology and beyond.
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