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Technical Enablement Manager
vor 3 Monaten
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM also offers subscription-based corporate wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.
Are you motivated to be part of our vision "making the gym work for everyone" and want to lead our customers to success with our Connected Training Floor? Then apply now as a Technical Enablement Manager (m/f/d) at EGYM and become part of our international team on site in Munich or full-remote in Germany
Aufgaben
- Implementation of the Connected Training Floor: You ensure smooth implementation of our Connected Training Floor (e.g., interfaces to membership management, Smart Cardio, etc.) at our customers
- App Implementation: You are responsible for successful implementation of our personalized apps with all technical feature sets
- Customer Satisfaction: You understand customer and partner needs and define implementation processes through close communication to ensure consistent customer satisfaction
- Collaboration: You work closely with our experienced product team on interfaces and apps to create an optimal customer experience and continuously improve the process
- Documentation: You assist in creating and updating documentation, such as on Confluence, to keep all stakeholders informed
- Coordination: You continuously align with other teams in Operations and Customer Success to achieve common goals and exchange knowledge
Profil
- Customer Experience: You have experience in working with customers and can successfully manage customer meetings, even for more complex customer issues
- Technical Understanding: You have a strong technical understanding of software systems and mobile apps and are ideally familiar with APIs. Programming skills are an advantage
- Way of Thinking: You are characterized by analytical thinking and problem-solving skills, have a high level of consulting competence and a quick grasp of new ideas
- Working Style: You can effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with your colleagues
- Soft Skills: You are curious, like to take the initiative, are eager to learn and can deal well with change
- Tools: You have very good Excel skills and have already worked with Salesforce and Jira
- Languages: You are fluent in English and Dutch. German is a Plus
Your training goal for your first 6 months:
- Product Knowledge: You have a comprehensive understanding of our API platform including our partner integrations and our customizable apps
- Feature Implementation: You play a key role in the successful implementation of product features
- Implementation Process: You have actively shaped the implementation process
- Collaboration: You are appreciated by your team and key stakeholders from Support, Order Management, Customer Success, Sales and Product for your collaboration and valuable contribution
Wir bieten
- Dynamic & International: Be part of a modern and international company culture where talent and passion is welcome, heard and part of the decision making process
- Work-Life-Balance: Benefit from flexible working hours, home office possibilities and 30 days of vacation per year
- Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
- Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany and/or alternatively use our in-house gym with EGYM products
- Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
- Bike Leasing: Stay active and use our leasing bike offer for your way to work or in your spare time
- Subsidized Pension: Profit from our employer subsidized pension
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