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Application Support Specialist E-Commerce

vor 3 Monaten


Mainz, Rheinland-Pfalz, Deutschland PM-International AG'' Vollzeit

Sie arbeiten in einem renommierten, erfolgreichen und bei einem im Markt gefestigten Unternehmen

  • Zusammenarbeit: Teamarbeit und ein produktives Miteinander sind Kernwerte des Unternehmens
  • Betriebsklima: Sie arbeiten in einer angenehmen Atmosphäre mit kollegialem Zusammenhalt
  • Abwechslung: Das Aufgabengebiet ist vielfältig und Ihre Ideen und Lösungsvorschläge sind gerne gesehen
  • Wir bieten: Weihnachts- und Urlaubsgeld, Arbeitgeber finanzierte Altersvorsorge und einiges mehr an attraktiven Benefits zum Gehalt
  • Unterstützung des Project Manager Web Applications bei der Implementierung, Konfiguration und Weiterentwicklung der relevanten Webanwendungen
  • Support zu Fragen unserer Webanwendungen
  • Diagnose und Fehlerbehebung von technischen Problemen
  • Enge Zusammenarbeit mit dem Entwicklungsteam und der Projektleitung
  • Identifizierung von Bereichen zur Prozessverbesserung und Abstimmung mit dem Vorgesetzten, um diese umzusetzen
  • Betreuung, Überwachung und Testen unserer Webanwendungen
  • Kommunikation mit allen Projektbeteiligten
  • Dokumentation und Aufbereitung von Supportthemen als FAQ, Dokumentation von Lösungswegen
  • Erstellen von klar definierten Anforderungen zur Beseitigung von Fehlern oder Einführung neuer Funktionen
  • Verstehen und Weitergeben der Produktvision und der Strategie für unsere Webanwendungen
  • Du besitzt ein abgeschlossenes Studium der Wirtschaftswissenschaften Wirtschaftsinformatik, eine abgeschlossene Ausbildung im IT-Umfeld oder eine vergleichbare Qualifikation
  • Verständnis für Prozesse und Zusammen hänge zwischen verschiedenen IT-Systemen.
  • Erfahrung in der technischen Entwicklung und im IT-Support
  • Erfahrung in der Konfiguration von Webanwendungen (Produktkatalog, Preise, Rabatte, Zahlungsoptionen, Liefermöglichkeiten, etc.)
  • ERP-Know-how, insbesondere Schnittstellen-Know-how zwischen ERP-Systemen und Webanwendungen ist von Vorteil
  • Erfahrung mit Ticket-Systemen wie z.B. Jira
  • Ausgeprägte Kommunikations- und Problemlösungsfähigkeiten
  • Konsequentes service- und kundenorientiertes Denken sowie sehr gute Kommunikationsfähigkeiten
  • Starke analytische und konzeptionelle Fähigkeiten
  • Du findest dich schnell in einem neuen Softwaresystem zurecht
  • Kundenorientierung und die Fähigkeit, in einem sich schnell ändernden Umfeld zu arbeiten
  • Fließende Deutsch und Englischkenntnisse in Wort und Schrift
  • Andere Sprachen sind von Vorteil