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Customer Support Executive
vor 3 Monaten
Company: NetCologne IT Services GmbH
Job Description:- As a member of the NC ITS leadership team, you will be responsible for leading and managing your future team of 5 members
- You will oversee software distribution on tens of thousands of Windows computers with over 900 software packages
- You will be in charge of the operation and management of packaging processes and software deployment for both external customers and internal IT
- You will optimize our packaging factory and ensure quality management
- You will assist in transitioning the packaging process to Powershell App Deploy Toolkit
- You will provide situational leadership tailored to each team member and support their development
- You will participate in recruitment activities with the HR department to fill open positions
- Within your team, you will act as a coach and support the professional growth of your team members
- You will be responsible for building and expanding your team, as well as workforce planning and utilization
- You have successfully completed a technical education, gained experience in the IT field, and held a leadership position with personnel responsibility
- Experience with Service Management processes application (ITIL) is advantageous
- You have a deep understanding of Windows 10 and Windows 11 operating systems
- Practical experience with software distribution systems is ideal
- Knowledge of Android, iOS/MacOS is required
- You are results-oriented, independent, and have an entrepreneurial mindset
- Fluency in German is a must – knowledge of other languages is a plus
Join us for an exciting role in building the IT division within the NetCologne group. We are an innovative and dynamic company with flat hierarchies, focused on growth. You'll be part of a friendly and highly motivated team with short decision-making processes.
- Permanent employment with long-term security
- Regular internal and external training opportunities
- Flexible working hours and home office option
- Modern office spaces following the 'New Work' concept and chill-out areas
- Attractive employer contribution to pension schemes with personalized advice
- Germany-wide travel pass and JobRad offers for an easy commute
- Flat hierarchies and open communication
- Team kitchen and cafeteria
- Regular team events
- 30 days of vacation + 4 additional holidays
- Weekly fresh fruits, as well as unlimited coffee, tea, and water
NetCologne IT Services GmbH is a subsidiary of NetCologne, a regional telecommunications provider. Based in Cologne, we serve businesses and schools with innovative IT and communication technologies, offering advanced solutions for digital transformation. From IT strategy consulting to infrastructure setup and support, we provide comprehensive services. Our offerings include IT infrastructure, cloud services, identity management, hardware, software, support, administration, and training. We empower teachers and students with everything they need for the modern classroom, ensuring a seamless digital experience.
