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Application Support Specialist
vor 3 Monaten
- und Praxiskunden suchen wir an einem unserer Standorte in Deutschland einen kommunikationsstarken und lösungsorientierten Application Support Specialist (m/w/d).
Aufgaben
- Ansprechpartner für Anwender und IT-Mitarbeitende unserer Kunden bei fachlichen Fragestellungen zum Einsatz unserer Cloud-Lösungen für das Bilddatenmanagement
- Verantwortlich für komplexe Probleme und Fragestellungen sowie deren Lösung in Zusammenarbeit mit den Kunden und unserer Produktentwicklung
- Systematisches Monitoring der Kundensysteme (PACS, Server) zur Sicherstellung eines reibungslosen Datenflusses von und zu unseren Rechenzentren
- Eigenverantwortliche Durchführung von Software-Patches und -Updates über einen Remote-Zugang
- Erfassen eingehender Kundenanfragen über unser Ticketing
- und Serviceportal inklusive Dokumentation von Fernwartungsdaten und Problemlösungen
- Enge Zusammenarbeit mit Kolleginnen und Kollegen aus der Produktentwicklung, dem Qualitätsmanagement sowie aus dem Projektmanagement
Qualifikation
- Abgeschlossenes Informatikstudium oder eine abgeschlossene Ausbildung in Fachinformatik (Systemintegration) mit entsprechender Berufserfahrung
- Fundierte IT-Kenntnisse und Erfahrung im Umgang mit Windows-Betriebssystemen sowie Datenbanken (PostgreSQL, MSSQL)
- Professionell im Umgang mit Kundenanfragen, kommunikationsstark und lösungsorientiert
- Eigenverantwortliche, strukturierte und analytische Arbeitsweise
- Kenntnisse aus dem Klinik
- oder Arztpraxisumfeld sowie mit PACS-Systemen und Kommunikationsstandards wie DICOM, IHE und HL7 sind von Vorteil
- Sehr gute Kenntnisse der deutschen Sprache sowie optional gute Kenntnisse in Englisch
**Benefits**:
- Kollegiales und motivierendes Arbeitsumfeld
- Früher Einstieg in ein wachsendes Team
- Tätigkeit in einem Trend
- und Zukunftsmarkt
- Flex-Office-Modell: Büros in München und Nürnberg sowie Homeoffice
- Kurze Entscheidungswege, agile Methoden und regelmäßige Firmenevents
- Krisensicherer, unbefristeten Arbeitsplatz mit attraktiver Vergütung
Ihr Arbeitsumfeld
Wir leben unternehmerischen Pragmatismus und ermöglichen visionäre Impulse im Bereich Health-IT. Bei uns trifft Tradition auf Moderne, flache Hierarchien und kurze Entscheidungswege treffen auf Engagement und starke Lösungen. Unser Team eint das klare Verständnis für die Herausforderungen in radiologischen Einrichtungen und der Wunsch, die Digitalisierung gemeinsam und pragmatisch voranzutreiben.
Sie möchten in unser Team kommen und mit uns den Markt für Digital Healthcare vorantreiben? Dann bewerben Sie sich online bei uns. Wir freuen uns darauf, Sie kennenzulernen