Global Quality Key Account Manager

Vor 7 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Henkel Vollzeit

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE
  • Act as primary quality contact to the Global Business Manager in Adhesive Technologies and the relevant customer contact for each assigned key account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities
  • Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our key sccounts
  • Ensure an understanding of quality requirements of our key accounts globally
  • Develop Henkel quality capabilities and competencies to meet established and new customer key account expectations
  • Establish and manage reporting/tracking systems which create visibility to performance against key leading and lagging indicators
  • Develop & maintain contact with customer representatives to foster a collaborative relationship for all quality relevant topics (in advance of any critical situation that may arise)
  • Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting key accounts
  • Lead the cross functional internals teams and the customer facing teams in the associated communication and resolution process
  • Work in collaboration all regions and other Global Quality Key Account Managers to identify and share quality related best practices for implementation across the organization
YOUR SKILLS
  • Bachelor's degree in engineering, chemistry or related field of study
  • Minimum 7 years total professional experience in the electronics industry, with 2+ years quality and/or customer facing role
  • Analytical and problem-solving skills; Expert level certifications to know problem solving methodologies utilizing PDCA thinking, such as A3, 8D, and Six Sigma (minimum green belt level)
  • Applied knowledge of LEAN principles and tools
  • Understanding of and practical experience with relevant management systems standards (ISO 9001, IATF 16949, Core Tools)
  • Proficient in the use of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset
  • Excellent team leadership, project management, and organizational skills
  • Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s)
  • Fluent English and good German language skills
  • Ability to travel globally up to 30 %

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

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