Specialist Ght Onboarding

vor 1 Woche

Mainz, Rheinland-Pfalz, Deutschland Central Europe Shared Services Center - Mainz Vollzeit
Summary

WE _care _FOR PEOPLE SO THEY CAN BE THEIR _best_.

Hyatt Hotels Corporation is a leading global hospitality company offering 20 premier brands.

Our portfolio includes more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents under the
_Park Hyatt_,
_Miraval_,
_Grand Hyatt_,
_Alila_,
_Andaz_,
_The Unbound Collection by Hyatt_,
_Destination by Hyatt_,
_Hyatt Regency_,
_Hyatt_,
_Hyatt Ziva_,
_Hyatt Zilara_,
_Thompson Hotels_,
_Hyatt Centric_,
_Caption by Hyatt_,
_JdV by Hyatt_,
_Hyatt House_,
_Hyatt Place_,
_tommie_,
_UrCove_, and
_Hyatt Residence Club_ brand names.


Our Purpose:
We care for people so they can be their best.

Our Vision:
A world of understanding and care.

Our Mission:
To deliver distinctive experiences for our guests.

Our Values:
Respect, integrity, empathy, inclusion, experimentation and wellbeing are our shared core values.

Be part of the Hyatt Family and join us as a
Specialist GHT Onboarding - EAME & ASPAC (f/d/m).

Your Job:


This position leads opening and transitioning properties through the process to implement operational solutions customized to local business practices while helping to immerse team members into Hyatt's culture and purpose.

It requires interaction with hotel teams, vendors and regional teams in trainings and meetings conducted in person, virtually and hybrid.

The management of multiple projects at the same time is expected. This position requires 50% travel.

Your responsibilities:

  • Project management of the configuration, training and go live of Operational Solutions in a hotel opening or acquisition project. This is done through a combination of onsite and remote activities and requires coordination between the hotel team, vendors and regional teams (IT, World of Hyatt, Revenue, RMS etc.).
  • Conduct training classes and meetings related to Operational Solutions as needed during hotel onboarding (business practices, brand standards, Hyatt proprietary systems and programs) in various forms (in person, virtually, hybrid).
  • Development of training material for use by the GHTO team, the hotels or our vendors. Training materials include slide decks, trainers' notes, and videos.
  • Maintain a relationship with Hyatt's vendors across EAME and ASPAC (~10 different vendors/offices) that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during the course of each project to discuss project needs.

Your profile:

  • Ideally, you have a College degree or equivalent work experience with major hotel management company.
  • Reservations, Front Office or related rooms operations experience (2+ years)
  • Experience in multiple hotels, locations or brands is desired.
  • Hotel Supervisory Experience in Operations (2+ years)
  • Robust experience with Hyatt's business practices in use with Oracle's Opera Property Management Systems
  • Operations experience with Reserve, HotSOS, Prio and Envision helpful
  • Current experience in conducting classroom training and preparing training materials
  • You have the ability to perform analysis, learning and excellent troubleshooting skills.
  • You speak fluent English, and have excellent verbal, written and interpersonal skills. Fluent in languages other than English is desired.
  • Experience with Hyatt systems, Reserve, Opera PMS
  • Experience with varied Guest Service Systems is helpful
  • Moderate experience with Microsoft Office

We offer:
We offer you a modern workplace in an internationally oriented office in cooperation with a motivated and dynamic team.

Your benefits with us:

  • Flexible work models remote or hybrid available
  • Individual development and career opportunities
  • Worldwide overnight stays in Hyatt hotels at employee prices
  • Monetary Long Service Awards

We Embrace Everyone


With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking.

Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.

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