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Guest Services Manager Nights

vor 3 Monaten

Dresden, Sachsen, Deutschland Corecruitment Vollzeit

Position: Guest Services Manager Nights

Location: Dresden

About Us:

A well-recognized international hotel chain is seeking a Guest Services Manager Nights to join their newly refurbished hotel featuring the latest Gen4 bedrooms and public areas. This is an excellent opportunity to join a dynamic and guest-focused team in a supportive and enjoyable work environment.

Key Responsibilities:

  • Provide a warm welcome to guests and new employees, ensuring a positive experience.
  • Serve as the Manager on duty, overseeing the entire hotel during the night shift.
  • Ensure Team Members are properly positioned and support their coaching and development.
  • Act as the go-to person for Team Members needing guidance, maintaining a nurturing and calm demeanor under pressure.
  • Handle a variety of tasks, including checking guests in and out, serving behind the bar, preparing food for breakfast service, and managing the 24-hour F&B menu.
  • Perform night audits and corridor checks to ensure guest safety and well-being.
  • Support the Hotel Operations Manager in achieving the company's goal of creating a rewarding workplace and exceptional guest experience, focusing on continuous improvement.

Qualifications:

  • Previous experience leading a team in a customer service environment.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to remain calm and composed under pressure.
  • Flexibility to handle various tasks and roles as needed.
  • Preferred Skills:
  • Experience in the hospitality industry is a plus, but not required.
  • Ability to perform night audits and ensure guest safety.

What We Offer:

Substantial employee discount at 5,000+ hotels worldwide.

26 days holiday allowance.

100% covered job transportation tickets.

Probationary bonus.

Employee referral program with up to £500 payout.

Employee of the Quarter programs and an annual awards ceremony.

Free meal on duty.

Friends and family hotel discounts.

How to Apply:

further details, apply today or send your CV to claycorecruitment.

Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out

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