Sales and Logistics Correspondent

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland LI-COR Vollzeit

Primary Work Location:

Bad Homburg

Overview:

Professional Qualifications:

Education and Experience:

  • Associate degree as "kaufmännische Ausbildung"
  • 3+ years' office experience management responsibilities preferred.
  • Proficient in MS Office especially Word and Excel and use office equipment.
  • Some experience with order processing preferred.

General:

  • High standard of ethics, integrity, honesty, patience
  • Enjoys and works well with other people.
  • Selfstarter, motivated, high energy, with ability to work independently with little supervision, as well as under the direction of others.
  • Effective communication skills with supervisor and coworkers.
  • Excellent Team worker.
  • Accuracy and attention to detail.
  • Computer literate with MS office knowledge.
  • Positive attitude.
  • Dependable in work habits and reliable in attendance.
  • Demonstrated ability to manage multiple detailed projects accurately.
  • Excellent communication skills in both English and German (verbal/written).

Position Responsibilities:

Specific:

  • Shipping Documents for domestic and international customers: Prepare documents in compliance with all regulations and coordinate with carriers, customers, forwarders, distributors and warehouse team. Keep up to date on export and import rules and regulations and document those rules and regulations.
  • Work with shipping companies to maintain best rates and efficiencies.
  • Be responsible for the shipping of dangerous goods.
  • Manage and coordinate repair issues (Repair Order Processing) and communication for instrument service and/or repair. Create and communicate RMA numbers using Salesforce. Forward support and/or service/repair requests to Support or Service team. Inquire on status of service/repairs and inquire on shipping status. May be asked to perform other related tasks.
  • Database Management: Enter into databases such as Salesforce and the Company ERP System, the appropriate information with all pertinent order and quotation information, which includes Account, Contact, Asset, and Case information.
  • Customer Contact Files: Maintain current address files in ERP by updating information or creating new customer contact files.
  • Confidentiality: Discretion must be used with inside LI-COR information and with customer information, e.g., credit cards.
  • Serial Number Entry for domestic and international customers: Ability to enter serial number records before or after the sale in Salesforce database. In addition, enter the purchase, shipping, and extended warranty enddates as needed.
  • Loaner/

Demo Equipment:
Able to prepare packing lists and associated forms for shipment of equipment used at trade shows and demonstrations. Maintain an accurate record of the status of equipment. Manage carnets; i.e. order new, turn in when expired. Use Salesforce to coordinate equipment. Add or remove LI-COR inventory items as needed.

  • Maintain an accurate record of the status of Company equipment.
  • Help with Warehouse orders.
  • Maintain uptodate files.
  • Take care of inventory duties and reports.
  • Responsible for the efficient operation of office related tasks.
  • Keep management informed of arising issues in area of responsibility.
  • General office assistance as required.

General:

  • Generate and maintain reports, as needed.
  • Compose/type routine correspondence.
  • Provide support to field sales personnel and international distributors.
  • Stand in for other administration employees during holiday or sickness.

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